• Service Performance Management

    Insight Global (Surry, VA)
    Job Description As a Service Performance Management Reporting Analyst, you get to: Monitor and query the IT Service Delivery platform to analyze demand, usage, ... to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management , and conduct proactive problem and incident … more
    Insight Global (06/13/25)
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  • Network Problem Management Quality…

    CACI International (Sterling, VA)
    Network Problem Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... a team of problem management analysts, providing guidance, mentorship, and performance evaluations + Coordinate with other ITSM process owners to integrate… more
    CACI International (07/02/25)
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  • Network Incident Management Quality…

    CACI International (Sterling, VA)
    Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... with poly required + Bachelor's degree in Computer Science, Information Technology , or equivalent work experience +...TCP/IP, MPLS, SDN) + Experience with network monitoring and performance management tools **Desired:** + Experience in… more
    CACI International (06/03/25)
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  • Director, ITSM

    PenFed Credit Union (Mclean, VA)
    …customers. The job function requires extensive experience in leading and maturing ITIL -based processes, specifically in Incident Management , Change Management ... all IT teams follow the Incident, Problem and Change Management processes and that the required information ...for improvement. + Assist in developing incident and problem management to show performance within the environment.… more
    PenFed Credit Union (06/20/25)
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  • Change Management Quality Assurance Lead

    CACI International (Sterling, VA)
    Change Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... with poly required + Bachelor's degree in Computer Science, Information Technology , or related field + 10+...+ Experience with network monitoring and performance management tools **Desired:** + Advanced ITIL certifications… more
    CACI International (06/14/25)
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  • Network Capacity Management Quality…

    CACI International (Sterling, VA)
    Network Capacity Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... are effectively assessed + Lead a team of Capacity Management Process Analysts in day-to-day work **Qualifications:**...with poly required + Bachelor's degree in Computer Science, Information Technology , or equivalent work experience +… more
    CACI International (06/03/25)
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  • Regional Site Lead

    CACI International (Chantilly, VA)
    Management Institute (PMI) Program Management Professional (PgMP) or a Project Management Professional (PMP) certification + Active ITIL 4, ITIL ... Regional Site Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required...Advanced degrees and certifications are desired, for example IT process improvement and/or capability framework (eg ITIL more
    CACI International (06/13/25)
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  • Configuration Management Quality Assurance…

    CACI International (Sterling, VA)
    Configuration Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... with poly required + Bachelor's degree in Computer Science, Information Technology , or equivalent experience + 5+...work experience + Good working knowledge of the Service Management workflows and ITSM processes + ITIL more
    CACI International (06/14/25)
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  • Service Catalog and Request Fulfillment…

    SAIC (Reston, VA)
    …while delivering mission excellence on programs of national importance. SAIC is seeking ITIL Process Analysts to support the design, deployment, and operations ... + Support the preparation of briefings and conduct analysis, evaluation, and assessment of process performance measurements + Work with other process areas… more
    SAIC (07/09/25)
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  • Configuration Management Specialist

    Amentum (Warrenton, VA)
    …Lone Wolf program boasts a professional workforce comprised of specialists throughout the Information Technology lifecycle and who contribute to a positive work ... CM progress and escalating any identified roadblocks as necessary + Provide latest ITIL /ITSM configuration and change management (CM) processes and to contribute… more
    Amentum (06/07/25)
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