- SAIC (Reston, VA)
- …while delivering mission excellence on programs of national importance. SAIC is seeking ITIL Process Analysts to support the design, deployment, and operations ... + Support the preparation of briefings and conduct analysis, evaluation, and assessment of process performance measurements + Work with other process areas… more
- Bank of America (Richmond, VA)
- …**ServiceNow Request Process Analyst** is a key role within the Technology Service Management Office, a group that enforces standardized governance methods ... + Participate in developing, monitor, and report on key process metrics to track performance , identify trends,...ITSM process + Strong understanding of knowledge management and/or technology service request management… more
- Chenega Corporation (Springfield, VA)
- …team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Agile ... lead an effort to review and update IT Service Management (ITSM) processes on the ServiceNow platform. This role...and update the CMDB. The ideal candidate combines ITSM process knowledge with ServiceNow platform expertise to deliver scalable,… more
- BAE Systems (Herndon, VA)
- …in each of the following skillsets: + Design, test and deploy new Voice infrastructure + Implement next generation voice system technology (1st article voice ... engineering) + Participate in the security accreditation process for all systems + Provide certificate ...Voice systems + Design, test and deploy call center technology . In addition to providing user training and transition… more
- Truist (Richmond, VA)
- …Microstrategy, Alteryx, Sigma, and Trix. Manage and support processes for system stability, performance , and scalability. + **Agile & Rally Management :** Act as ... hardening, patching, and track progress on horizontal activities. + **Change & Incident Management :** Lead the **change management ** process for BI tools,… more
- Bank of America (Richmond, VA)
- …resolutions for meeting business objectives, risks and cost/benefits + Understanding technology infrastructure , interface with senior infrastructure and ... an impact. Join us! **About the Team:** The Global Technology Service Management function is a new...years ServiceNow implementation experience + Deep understanding of the ITIL Service Management functions including Change, Incident,… more
- TekSynap (Arlington, VA)
- …of technology today and the need to have a comprehensive well planned information management environment. " Technology moving at the speed of thought" ... Personnel performance of the Monitoring and Event Management Services. + ITIL v3 Foundation Certified...- the need to nimbly utilize the best that information technology offers to meet the business… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process . Examples: Mean Time to Repair, Mean Time Between Failures, ... of Manager (MoM) type monitoring environment * 3 years exposure to Service Management / ITIL framework and concepts (incident, problem, change management , RCA)… more
- CACI International (Springfield, VA)
- Enterprise Monitoring Analyst - night shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... collection, and other support to the After Action Report process * Integrates ITIL 4 best practices...knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems * ITIL 4 Allspark… more
- Lumen (Herndon, VA)
- …*Bachelor's degree in a related field or equivalent years of experience *PMP / ITIL or equivalent project / configuration management certification is a plus ... and shape the future. **The Role** The Sr. Manager, Public Sector Project Management will oversee our Project/Configuration Management team. The candidate should… more