- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …Level Agreements (SLAs) and ITIL processes for incident, problem, and change management . * Performance Monitoring: Track and analyze Key Performance ... technical guidance and leadership. Key responsibilities include staff development, performance monitoring, stakeholder management , technical troubleshooting, and… more
- ICF (Alexandria, VA)
- Description ICF is seeking an experienced Project Management Lead to support a Defense Human Resources Activity (DHRA) cybersecurity program. In this role, you will ... IT and cybersecurity projects under a unified governance framework. The Project Management Lead partners with the Contract Program Manager, DHRA stakeholders, and… more
- Guidehouse (Mclean, VA)
- …**:** Up to 25% **Clearance Required** **:** None Guidehouse is seeking a seasoned Management Consultant to lead Information Technology (IT) Program ... IT programs and portfolios, including budgeting, resource allocation, risk management , and performance tracking. + Facilitate stakeholder communication… more
- CACI International (Sterling, VA)
- …in all integrations **Qualifications:** _Required:_ + Bachelor's degree in Computer Science, Information Technology , or equivalent work experience + 10+ years of ... systems and other enterprise applications, ensuring seamless data flow and process automation across our IT infrastructure . **Responsibilities:** + Design and… more
- Somatus (Mclean, VA)
- …and regulations. + Drive the delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications, ... years in leadership role. + Certification in IT service management frameworks such as ITIL ( ITIL.... + Knowledge of ITSM tools and technologies for process automation and performance monitoring. + Ability… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process . Examples: Mean Time to Repair, Mean Time Between Failures, ... of Manager (MoM) type monitoring environment * 3 years exposure to Service Management / ITIL framework and concepts (incident, problem, change management , RCA)… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …configuration items (hardware and software) within the organization. * Change Management : Overseeing the process of proposing, reviewing, approving, and ... * Troubleshooting configuration-related issues. * Performing architecture reviews and infrastructure design related to configuration management . * Managing… more
- CACI International (Chantilly, VA)
- …None * * * The Information Technology Service Management (ITSM) Service Catalog/Request Fulfillment Process Analyst supports the design, deployment, ... Fulfillment Management - Requirements Analyst Job Category: Information Technology Time Type: Full time Minimum...practices and lessons learne * Analyze and report on process performance metrics, presenting findings and recommendations… more
- Qualtrics (Reston, VA)
- …with Incident and Service Request Management processes. + Lead the Problem Management process to identify and address the root causes of recurring incidents, ... framework. Lead the adoption and maturation of key ITIL processes, including Incident Management , Problem ...On Your Resume** + Bachelor's degree in Computer Science, Information Technology , or a related field; Master's… more
- CACI International (Sterling, VA)
- …, reliability, and security of our network monitoring and management infrastructure . **Responsibilities:** + Administer, configure, and troubleshoot ... Network Management Systems (NMS) Linux Engineer Job Category: Engineering...with DevOps and engineering teams to identify areas for process improvement and automation. + Ensure high availability, reliability,… more