- Zoom (San Jose, CA)
- …to design and deploy Zoom Customer Experience implementations Virtual Agent , Contact Center and Workforce Engagement Management solutions. Responsibilities + ... What we're looking for + Advanced knowledge of UCaaS/CCaaS and/or Virtual Agent technologies, including AI-driven customer experience solutions + Minimum of 8 years… more
- Navient (San Francisco, CA)
- …process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to self-serve through self-help portals ... (IVR) systems. + Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional stakeholders (eg,… more
- H&R Block (San Diego, CA)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... face to face and through virtual tools - video, phone , chat, email + Prepare complete and accurate tax...environment + Comfort working with virtual tools - video, phone and chat + Ability to effectively communicate in… more
- H&R Block (Jamul, CA)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... face to face and through virtual tools - video, phone , chat, email + Prepare complete and accurate tax...environment + Comfort working with virtual tools - video, phone and chat + Ability to effectively communicate in… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …+ Logs cases, or updates an existing case as applicable, to record each phone , email, or web chat communication with a customer. Each phone communication ... call to the open case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking of award records and… more
- Cardinal Health (Sacramento, CA)
- …in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of our customers throughout the ... for approximately ~60-80 incoming calls per day. + Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various… more
- Guest Services (Big Sur, CA)
- Compensation Amount: 17.50 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests in ... and out, reservations, and answering and making phone calls. Must have strong customer services skills. Job...and program support to management and staff. + Manage phone activity including providing general knowledge to callers. +… more
- Zoom (San Jose, CA)
- …secure, and performant GenAI solutions. + Staying current with trends in AI agent architectures, LLM applications, and emerging tools. What we're looking for + 8+ ... communicate better with products like Zoom Contact Center, Zoom Phone , Zoom Events, Zoom Apps, Zoom Rooms, and Zoom...communicate better with products like Zoom Contact Center, Zoom Phone , Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more
- AAA Northern California, Nevada & Utah (Sacramento, CA)
- …monthly assigned sales goals. + Consistently follow-up on leads and unsold quotes by phone and email. Makes outbound calls for lead generation. + Actively works with ... improvement opportunities and proposes solutions. + Acts as an agent for change while promoting AAA's guiding principles and...and verbal communication skills in person and over the phone . + Ability to accept feedback and correct course… more
- Lighthouse Community Charter Public Schools (Oakland, CA)
- …us! You will embody the following Core Competencies to be an effective change- agent : Be an anti-racist educator committed to educational justice as evidenced by ... contribute to Lighthouse Community Public Schools. 3-5 Professional References: Name, position, phone number and email address. (Two of which should be current or… more
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