- NBT Bank (Williamsville, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... NBT brand and core values. The Contact Center supports customer inquiries through phone , message center, social media, e-mail, and other channels. Focusing on a… more
- IHG (Fort Drum, NY)
- …of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent , you'll not only be the person they rely on to handle transactions, offer local ... IHG Rewards Club members and returning guests, in person or on the phone . Take and manage guest bookings, up-selling opportunities and telling them about ways… more
- Intermountain Health (Albany, NY)
- …and strategic guidance related to patient questions and health needs via a phone , email, text or other communication method. The Registered Nurse has responsibility ... center. Both services will require the ability to assess patients by phone , provide recommendations, offer referral, education and when necessary, direct them to… more
- IHG (New York, NY)
- …guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information ... updates on changes. + Promote team work and quality service through daily communications and coordination with other departments. + Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. **_Qualifications… more
- Saratoga Casino Hotel (Saratoga Springs, NY)
- …guest mail, package and deliveries to appropriate rooms. + Answers incoming phone calls; operates telephone system to receive incoming messages and records guest ... messages. + Completes assigned check lists and projects for scheduled shift. + Occasional lifting/carrying of up to 25 lbs. + Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift. + Ability to work flexible… more
- conEdison (New York, NY)
- …Ability to push, pull, and lift up to 40 pounds + Sit or stand to answer a phone for the duration of the workday + Sit or stand to use a keyboard, mouse, and ... computer for the duration of the workday + Possess manual dexterity and the ability to use hands for the duration of the workday + Ability to stoop, bend, reach, and kneel throughout the workday + Stand to use/operate office equipment for the duration of the… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …upholding government policies and procedures. Provide technical assistance over the phone for a wide variety of hardware, software and site-specific applications ... in an enterprise environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls, voicemails, emails, and portal requests. + Attempt incident resolution using industry knowledge and provided Knowledge… more
- SUNY Upstate Medical University (Syracuse, NY)
- …etc. Will submit Telephone trouble service via e-mail at ###@upstate.edu, Use the Telephone Agent software phone system to look up the necessary information for ... not limited to: Fully understanding the telephone software Amtelco, backup phone system on the digital phone and its digital display and messages in order to… more
- Cardinal Health (Albany, NY)
- …is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are ... various communication channels including written communication, verbal communication, fax, call/ phone , email, text, web, and other platforms. Place inbound orders… more
- Coinbase (Albany, NY)
- …support to millions of users globally. We are responsible for managing the agent experience across chat, phone , email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more