- Zoom (New York, NY)
- …to design and deploy Zoom Customer Experience implementations Virtual Agent , Contact Center and Workforce Engagement Management solutions. Responsibilities + ... What we're looking for + Advanced knowledge of UCaaS/CCaaS and/or Virtual Agent technologies, including AI-driven customer experience solutions + Minimum of 8 years… more
- Research Foundation CUNY (New York, NY)
- …reduction training + Follow-up with participants and provide appointment reminders via phone , in-person, text, or email + Provide ongoing support and care ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …with agency staff, vendors, and other outside parties (via email, phone , or Zoom/Teams) + Creating and maintaining accurate procurement records/Excel spreadsheets ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …standard office equipment such as personal computers, laptops, tablets, smart phone , photocopiers, filing cabinets and other presentation materials + While ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Navient (Albany, NY)
- …process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to self-serve through self-help portals ... (IVR) systems. + Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional stakeholders (eg,… more
- Sprinklr (NY)
- …and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery Oversight** + ... SaaS, or enterprise software. + Strong understanding of AI agent workflows, LLM capabilities, and real-world business applications. +...please do not engage and block their email or phone number immediately. We're excited that you're interested in… more
- Sprinklr (NY)
- …AI Engineer, you will lead the technical design and development of AI agent systems and LLM-powered capabilities. You'll operate at the intersection of applied ... **Key Responsibilities:** _Technical Leadership_ + Architect and implement advanced AI agent frameworks using LLMs (eg GPT, Claude, open-weight models). + Design… more
- Research Foundation CUNY (New York, NY)
- …handling registration, payment processing, and tracking attendance. + Manage the general phone line and email inbox, directing inquiries as necessary to appropriate ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …Respond to Registry member inquiries and resolve issues via email, chat, or phone , ensuring timely and effective support. + Review and verify documents submitted by ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …+ Provide technical support to our Registry members through e-mail, chat, and phone . + Review documentation from Registry members and verify information in the ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more