- Molina Healthcare (Buffalo, NY)
- …of requests for non-formulary or prior authorized required drugs. + Ensures that average phone call handle time, average speed to answer, and average hold time ... **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to… more
- Owens & Minor (Long Island City, NY)
- …patient follow-up contacts based on individual needs. + May need to perform on- call duties as needed. + Provides and operates various types of respiratory care ... including but not limited to oxygen therapy, nebulization therapy, apnea monitoring , suctioning, PAP, invasive and non-invasive ventilation. + Inspects and tests… more
- University of Rochester (Rochester, NY)
- …DUTIES AND RESPONSIBILITIES:** + Answers large volume of inbound inquiries by phone , email and other electronic interfaces. Follows prescribed protocol and Standard ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- CDS Life Transitions (Webster, NY)
- …community . CDS Monarch values their employees and offers: + No Weekends or On Call ! + Competitive salary for the position + Flexible scheduling + Paid time off ... or mental health providers as needed. + Responsible for appointment scheduling, monitoring and tracking + Provide direct clinical supervision to assigned staff. +… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …other ProAct administrative resources. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls, outbound calls and directing incoming ... Employment:** + Drug test + Initial and continuous exclusion and sanction/disciplinary monitoring + Any and all additional eligibility requirements based on the… more
- Veolia North America (New Rochelle, NY)
- …staff have adequate supplies, and tools to perform their daily workload. + Perform call monitoring and provide feedback to staff for improvement. + Develop a ... New York Customer Service Leader and/or CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor… more
- Bassett Healthcare (Cooperstown, NY)
- …by Supervisor and as noted in compliance reports. Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' ... the opportunity to sign up for MyBassett on the phone . Pro-actively keeps patients informed of any delays in...trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested… more
- Sharecare (Albany, NY)
- …trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that accurate ... information is being articulated to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have the proper… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- **SHIFT HOURS:** **8:00AM-4:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office services. ... missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and...updates an existing case as applicable, to record each phone , email, or web chat communication with a customer.… more
- Ellis Medicine (Schenectady, NY)
- …checks + no clutter + items in reach + toileting + Responds to patient call lights promptly. + Adheres to infection control, safety, fire and disaster policies and ... not limited to sphygmomanometer, scales, pulse oximeter, Radiant Warmer, telemetry monitoring /equipment. + Performs technical procedures such as but not limited to… more