- CVS Health (Columbus, OH)
- …every day. **Position Summary** + Answer questions and resolves issues based on phone calls/letters from providers. Triage resulting rework to appropriate staff. ... + Provide excellent customer services for high volume inbound provider calls for the Claims Inquiry/Claims Research Medicaid team. Extensive claims research on multiple platforms to assist providers with payment questions. + Educate provider with related… more
- Cengage Group (Columbus, OH)
- …progress** using Excel dashboards, JIRA and Zephyr (optional) + **Facilitate defect triage meetings** , root cause analysis, and resolution tracking + **Ensure test ... in leading offshore teams and handling cross-time-zone collaboration. + Coordinate triage activities for sprints and SIT/UAT cycles with respective teams. Create… more
- CVS Health (Columbus, OH)
- …providing members with an immediate, 24/7 connection via video, live chat, or phone . We are seeking candidates who share our passion for delivering industry-leading ... Responsibilities:** + Deliver on-demand single session consultations, clinical assessments, triage , and informational services. + Leverage advanced technology platforms… more
- MetroHealth (Brooklyn Heights, OH)
- …order to navigate patient related issues to MHS clinics or escalate to Nurse Triage team. Upholds the mission, vision, values, and customer service standards of The ... enter data into a PC while talking on the phone . Preferred: Fluency in writing, speaking, and interpreting both...with or without correction, including hearing clearly via a phone headset. Finger dexterity to operate office equipment required.… more
- ChenMed (Cincinnati, OH)
- …as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to ... appointments are rescheduled and communicated to the PCP. + Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone … more
- ProMedica Health System (Sylvania, OH)
- …communications, initiation of processing of medical records, patient appointments, telephone triage and other general clerical duties as required. Competent to care ... a professional timely manner, directs calls appropriately, takes complete and accurate phone messages for incomplete incoming calls and documents and routes phone… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …service and technical support through analysis and problem solving 100% over the phone , chat, and remote support in a high-volume call center environment. Since the ... satisfaction and continuous service delivery demands. + Provide 100% phone and remote technical support, or chat or through...or chat or through the Incident Management System + Triage and work incoming Service Desk calls, chats, tickets… more
- NiSource (Columbus, OH)
- …Assistance Provided** The Occupational Health Nurse (OHN) will be utilized to assess, triage , and provide first-aid treatment for workplace injury and illness with a ... us to energize their homes and businesses. Whether speaking with customers by phone , analyzing financial data or installing new gas lines in a neighborhood, you'll… more
- NiSource (Columbus, OH)
- …with application, infrastructure, and enterprise architecture teams to evaluate and triage internal and external cybersecurity threats and events The Sr. ... us to energize their homes and businesses. Whether speaking with customers by phone , analyzing financial data or installing new gas lines in a neighborhood, you'll… more
- Elevance Health (Independence, OH)
- …member and provider calls and provide support with basic information and triage other issues to the appropriate location + Gather clinical information regarding ... managed care or Medicaid/Medicare strongly preferred. + Call center or other phone based customer service experience strongly preferred. For URAC accredited areas,… more