- SAM LLC (Cedar Park, TX)
- …as the first point of contact for customers seeking technical assistance over the phone , text message, email, and the SAM ticket queue. Will perform on-site and ... and pertinent questions to determine the best solution or triage based on the issue and details provided by...details provided by customers. + Technical Support - Provide phone , remote and on-site technical support for applications, computers,… more
- Cengage Group (Houston, TX)
- …progress** using Excel dashboards, JIRA and Zephyr (optional) + **Facilitate defect triage meetings** , root cause analysis, and resolution tracking + **Ensure test ... in leading offshore teams and handling cross-time-zone collaboration. + Coordinate triage activities for sprints and SIT/UAT cycles with respective teams. Create… more
- Surveying And Mapping, LLC (Cedar Park, TX)
- …as the first point of contact for customers seeking technical assistance over the phone , text message, email, and the SAM ticket queue. Will perform on-site and ... and pertinent questions to determine the best solution or triage based on the issue and details provided by...and details provided by customers. Technical Support - Provide phone , remote and on-site technical support for applications, computers,… more
- SpaceX (Bastrop, TX)
- …for communities and businesses around the world. In this role, you will triage , troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, ... team and set the tone for Starlink customer service. RESPONSIBILITIES: + Triage and resolve customer issues across multiple channels (inbound/outbound calls, chat,… more
- San Antonio Behavioral Health (San Antonio, TX)
- …as needed Provide/document appropriate referrals and reason if unable to admit Access/ triage patients for appropriateness and eligibility over phone or in ... Provide initial contact for the Hospital admission process Assess/ triage patients for appropriateness for Admission during initial assessment Complete intake process… more
- CVS Health (Austin, TX)
- …providing members with an immediate, 24/7 connection via video, live chat, or phone . We are seeking candidates who share our passion for delivering industry-leading ... Responsibilities:** + Deliver on-demand single session consultations, clinical assessments, triage , and informational services. + Leverage advanced technology platforms… more
- Wounded Warrior Project (San Antonio, TX)
- …communications, eg, phone , email, chat, and in-person. + Assess and triage the needs of warriors, caregivers, and family members. + Coordinate alumni ... referral services, and outreach to wounded warriors and their family members through phone , email, chat, and in-person assistance to assist them with their long-term… more
- Compass Group, North America (Dallas, TX)
- …responsible for responding to and qualifying inbound leads across various digital and phone channels. This role is often the first human interaction a prospect has ... further engagement. **ROLE&RESPONSIBILITIES:** + Respond promptly to inbound leads via email, phone , web forms, and other platforms. + Qualify leads based on… more
- Centene Corporation (Austin, TX)
- …or Veteran Hospitals, Adult Home Health, Cardiac ICU, Internal Medicine, LTC, SNF, Triage Nursing, or Nursing Rehab + Direct clinical nursing phone queue ... screens, Microsoft Office applications and utilize multiple avenues of communication (eg phone queue, MS Teams, email, video conferencing) - 90% of the role… more
- TEKsystems (Coppell, TX)
- …Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with ... quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center… more