- Mass Markets (TX)
- …first call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …services + Upsell and cross-sell to existing customers to maximize value + Research and resolve customer issues using internal systems and team collaboration + ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …actively to customer concerns, identify needs, and provide accurate solutions + Research internal systems to locate information; collaborate with other teams as ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …manner. + Resolve customer issues efficiently, aiming for first-call resolution. + Research and coordinate with other departments to resolve complex inquiries. + ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …+ Deliverfirst-call resolutionthrough problem solving and effective call handling + Research systems and coordinate with other departments to resolve issues when ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …+ Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; collaborate with other teams ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more
- Mass Markets (Killeen, TX)
- …Resolve customer issues on the first call through effective problem-solving. + Research and retrieve information across systems to support customer needs. + ... Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested… more