- Insight Global (New York, NY)
- …Infrastructure design and implementation, technical support & issue resolutions, incident & problem management , change management deployment and performance ... services (eg, AWS, Azure, GCP). * Experience with infrastructure monitoring and management tools (eg, SolarWinds, Splunk) and incident management systems (eg,… more
- Mastercard (New York, NY)
- …under pressure. * Experience with ITIL processes, especially Incident and Problem Management . * Outstanding communication and coordination skills. * ... leadership, operations, customer care). * Escalate critical issues to executive management as needed. * Coordinate external communications (eg, customer updates,… more
- Mastercard (New York, NY)
- …support, and a strong focus on operational excellence. Responsibilities Incident & Problem Management * Lead the response to major incidents, ensuring ... for automation in fault detection, diagnostics, and recovery processes. Service Lifecycle Management * Ensure new services and network changes are properly tested… more
- Guidehouse (New York, NY)
- …deliverables, and controls. + Knowledge of the ITIL process framework - Incident Management , Problem Management , Change Management and Service ... administration and deployments. + Experience with proposal & RFP management tools. + Strong analytical, problem -solving skills....& RFP management tools. + Strong analytical, problem -solving skills. + Ability to work effectively in a… more
- PSEG Long Island (Bethpage, NY)
- …includes developing, administering and executing preventive maintenance programs, overseeing problem management , performing root cause analysis and corrective ... policies, best practices and branch standards. + Working with IT staff and management , and cloud technology vendors to plan, design, build, implement, and support… more
- PSEG Long Island (Bethpage, NY)
- …includes developing, administering and executing preventive maintenance programs, overseeing problem management , performing root cause analysis and corrective ... and manage mailbox stores and distribution groups + Support implementation and management of security policies, alerts, reports, and audits + Manage and control… more
- CUNY (New York, NY)
- … and major incident response; coordinate rapid service restoration and post-incident problem management . + Own disaster recovery design and configurations for ... and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and… more
- CVS Health (Albany, NY)
- …involving governance and alignment on ServiceNow ITOM initiatives. + **5+ years** of problem management experience with ITIL awareness. + **5+ years** of ... SUMMARY** This position is a lead role in the management of our ServiceNow ITOM at CVS Health. The...Reporting to the Lead IT Director, ServiceNow Platform Service Management , this position is critical in supporting the development… more
- Molina Healthcare (Yonkers, NY)
- …Conducts analysis and uses analytical skills to identify root cause and assist with problem management as it relates to state requirements. + Analyzes business ... or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and… more
- Deloitte (New York, NY)
- …upgrade deployments + Experience in the following: + IT Service Management + Incident Management + Problem Management + Change Management + Release ... executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management ) and their teams to create a future-ready operating model. Our focus… more
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