- Audacy (New York, NY)
- …maintains SLAs/KPIs for support including incident response, request fulfillment and problem management . + Identify vulnerabilities and opportunities for ... Support. Leading the Audacy 24x7x365 end-user support, IT operations and service management practices. As a leader within our Service Delivery team, you will… more
- Oracle (Albany, NY)
- …development self-paced learning collateral + Monitoring and/or managing issues logged via Problem Management process as needed + Operating independently to ... join our team to be part of an exciting opportunity. We are Engagement Management Talent Development, a team dedicated to onboarding new Engagement Management … more
- CUNY (New York, NY)
- … and major incident response; coordinate rapid service restoration and post-incident problem management . + Own disaster recovery design and configurations for ... and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and… more
- Zurich NA (Albany, NY)
- …proprietary applications and support processes Preferred Qualifications: + Experience with problem management system, preferably Peregrine Service Center and/or ... for function, staff and activities associated with the identification, prioritization and management of work load. + Oversees first level, second level, and back… more
- Oracle (Albany, NY)
- …* **Experience:** * 8+ years in healthcare IT with a focus on incident/ problem management . * Proven expertise in Cerner Millennium architecture, workflows, and ... teams during high-stress situations. * **Certifications (preferred):** * ITIL (Incident/ Problem Management modules), or other relevant Cerner certifications.… more
- Deloitte (New York, NY)
- …templates or scripts to automate everyday developer or operations functions.Lead problem management to reduce recurring incidents and identify ... you'll do/Responsibilities In depth knowledge of radiology and cardiology workflows, imaging management , and the use of Epic's EHR to support diagnostic and… more
- Binghamton University (Binghamton, NY)
- …user community. + Working with other units within ITS to implement good change management and problem management practices. Ensure both operational and ... track record of leading and mentoring diverse technical teams in the support and management of large-scale enterprise systems. It is important that they have a deep… more
- HTC Global Services Inc (Brooklyn, NY)
- …enterprise telecom and UC platforms. + Govern escalations, RCA quality, and problem management for all voice/telecom-related incidents. + Lead high-severity ... war rooms, and ensure timely business communication. 2. Strategic Telecom Infrastructure Management + Provide leadership and direction for SIP trunks, SBC platforms,… more
- Deloitte (New York, NY)
- …upgrade deployments + Experience in the following: + IT Service Management + Incident Management + Problem Management + Change Management + Release ... executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management ) and their teams to create a future-ready operating model. Our focus… more
- Cayuse Holdings (Albany, NY)
- …unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the ... of end user accounts and setting permissions. + Provide end user device management and support, including desktops, and laptops. + Provide timely feedback to… more