- PNC (Pittsburgh, PA)
- …or escalates corrections as appropriate. + Assists in defining and deploying problem management processes and procedures for specific clients. + Coordinates ... Infrastructure Library), ITIL Service Delivery, IT Service Improvement, IT Service Management (ITSM), IT Standards, Procedures & Policies, Problem Solving,… more
- Lincoln Financial (Radnor, PA)
- …the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, problem and ... and assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future… more
- PNC (Pittsburgh, PA)
- …and Critical Thinking, Effective Communications, Internal Controls, Planning and Organizing, Problem Management Process, Relationship Management , Written ... internal and external standards and requirements. Works closely with internal management and Audit QA/QC in developing findings and recommendations regarding… more
- System One (Pittsburgh, PA)
- …and processes to effectively support domain. Assisted processes would include Incident Management , Problem Management , Change Management , Knowledge ... for proposed and current work to support the Project Management Office (PMO) and Demand Management process....periodic health checks (such as capacity planning, incident and problem reviews). * Assume ownership of problems and incidents… more
- System One (Pittsburgh, PA)
- …and processes to effectively support domain. Assisted processes would include Incident Management , Problem Management , Change Management , Knowledge ... for proposed and current work to support the Project Management Office (PMO) and Demand Management process....periodic health checks (such as capacity planning, incident and problem reviews). * Assume ownership of problems and incidents… more
- Synchrony (PA)
- …improving customer service to the business. + Oversight of Incident, Event, & Problem Management processes, Capacity & Performance Management . + Drive ... to complex problems in an independent work environment. + Excellent organizational, problem solving and project management skills. + Good writing, communication,… more
- System One (Pittsburgh, PA)
- …Reports ITSM - Experience working on Change, Incident, Demand, Portfolio, Knowledge, Problem management Migration & Upgrade - ServiceNow version upgrade, Use ... and processes. Skills: * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. *...- IN ORDER OF PREFERENCE 1. Policy & Compliance management 2. Risk Management 3. Audit … more
- Broadridge Financial Solutions (Pittsburgh, PA)
- …utilizing Assembler, PL/I, and Rexx. + Effectively utilize change, incident, and problem management tools in accordance with data center standards and ... CICS exit code, and productivity tools. + Provide real-time and 7x24 problem determination support for all business applications dependent on CICS environments.… more
- AmeriHealth Caritas (Philadelphia, PA)
- … problem -solving across multiple technologies. + Conduct Root Cause Analysis and Problem Management for Citrix and related systems. + Perform other duties ... it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other… more
- PNC (PA)
- …Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Problem Management Process, Process Management , Sales Support ... of 5 years of Merchant Services experience. Additionally, prior management /supervisory/leadership experience in the Merchant Services industry is preferred. This… more
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