- Oracle (Harrisburg, PA)
- …Information Technology Service Management experience: o Incident Management o Change Management o Problem Management o Agile Project Management * ... organization. * Engage and lead in all phases of Incident, Problem and Change Management . * Establish and communicate organization and team goals that support… more
- Humana (Harrisburg, PA)
- …with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident, Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more
- Federal Reserve Bank (Philadelphia, PA)
- …interruption. + Recommend and select new software/hardware. + Perform change and problem management using standard tools. + Ensure conformance and compliance ... of complex hardware, environmental software operating systems and subsystems. + Oversee problem avoidance actions. + Analyze and revise existing system logic and… more
- Deloitte (Mechanicsburg, PA)
- …with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management . This leadership role ensures stable, high-performing CRM solutions, ... Leadership in Root Cause Analysis and Cross-Functional Teams + Strong problem -solving, communication, and stakeholder management skills + Bachelor's degree,… more
- UPMC (Pittsburgh, PA)
- …Level 2 and Level 3 issues. Manage complex support events. Conduct effective problem management activities. Project Management : Manage multiple complex ... projects independently. Facilitate full project management life cycle independently. Mentor less experienced team members on aspects of project management .… more
- Oracle (Harrisburg, PA)
- … process in a production IT Environment and IT Operations. 7. Good understanding of Problem Management , Change Management and Event Management processes. ... IT administration in complex corporate environments + Strong with Project Management playbooks, methodologies and experience with tracking and reporting metrics +… more
- Oshkosh Corporation (Mcconnellsburg, PA)
- …logs, and telemetry to reduce false positives and eliminate repeat incidents ( problem management ). + Create and maintain runbooks, standard operating procedures ... stakeholders to meet SLAs, ensure compliance (eg, SOC controls, credential management , DLP), and deliver small enhancements that increase stability, performance, and… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …teams to work on issues escalated to Tier 2. + Adhere to the defined incident management , problem management , change management , release management , ... Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific… more
- Carmeuse Americas (Pittsburgh, PA)
- …development/implementation of standards, project support, internal customer support and fault/ problem management /resolution. The Automation Network Engineer will ... effectively communicate using engineering drawings and sketches; + Strong quantitative problem solving, decision-making and time management skills; **Benefits &… more
- J&J Family of Companies (Malvern, PA)
- …Issue Escalation, Manufacturing Equipment, OSHA Compliance, Plant Operations, Predictive Maintenance, Problem Management , Problem Solving, Project ... Team, which is part of the Site Engineering team, which is the asset- management team consisting of Automation, Engineering, and Maintenance for clinical labs, GxP… more