- Bank of America (Plano, TX)
- …support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities ... all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures,… more
- The Hertz Corporation (Austin, TX)
- …our IT department. In this role, you'll be in charge of leading the incident/ problem management process to resolution and restoring our company's provided IT ... department. In this role, you'll be in charge of leading the incident/ problem management process to resolution and restoring our company's provided IT operations… more
- CVS Health (Richardson, TX)
- …implement z/OS system upgrades, ensuring alignment with organizational goals. + **Change and Problem Management ** : Work effectively within Change and Problem ... not only meet but exceed business needs. **_KEY RESPONSIBILITIES_** + **Expert Management ** : Maintain and manage a comprehensive suite of multi-vendor z/OS software… more
- PNC (Farmers Branch, TX)
- …in regulated banking or financial services industry strongly preferred. Incident & Problem Management : * Proven experience in reducing reactive incidents through ... proactive monitoring, trend analysis, and problem management methodologies. * Strong ability to diagnose critical system outages quickly, implementing rapid and… more
- Wells Fargo (Irving, TX)
- …incidents, engage partner teams, and communicate status updates to business users + Problem Management : Manage support tickets and perform root cause analysis to ... Management (ITSM), with a strong background in incident, problem , and change management processes + 3+ years of Proficiency in leveraging observability… more
- PNC (Farmers Branch, TX)
- …evaluations for direct reports. * Focus on customer service. * Participate in problem management and automation activities to help reduce manual efforts and ... for direct reports. * Focus on customer service. * Participate in problem management and automation activities to help reduce manual efforts and incidents. *… more
- Bank of America (Plano, TX)
- …skills. + Strong communication and collaboration skills. + Familiarity of Incident and Problem Management systems like Remedy or ServiceNow. + Ability to work ... parameters for systems. **Position Summary:** Seeking a talented and experienced Key Management Service (KMS) Operations resource to join our team. In this role,… more
- The Hertz Corporation (Austin, TX)
- …requirements and strategic goals. + Adheres to all current Change and Problem management policies and procedures + Additional responsibilities include ... documentation all key elements of Hertz Customer IAM and Certificate Lifecycle Management supporting infrastructure and services that are part of the overall… more
- PNC (Dallas, TX)
- …improvement opportunities for continuous improvement. * 8 + years' experience in Incident Management , Problem Management or other roles where indirect ... be successful in this position. **Preferred Skills** Application Development, Business Management , Customer Solutions, Design, Group Problem Solving, Process… more
- Citigroup (Irving, TX)
- …skills + Issue tracking and reporting using tools + Knowledge/ experience of problem Management Tools. + Good all-round technical skills + Effectively share ... system changes and respond to production incidents. + Experience in Incident, Problem Management : Incident tracking & reporting; Problem tracking & reporting… more