- Citigroup (Irving, TX)
- …skills + Issue tracking and reporting using tools + Knowledge/ experience of problem Management Tools. + Good all-round technical skills + Effectively share ... monitoring tools like ITRS Geneos & App Dynamics. + Knowledge/experience of problem Management Tools **Job Family Group:** Technology **Job Family:**… more
- Ensono (Houston, TX)
- …a key point of contact for clients + Participating in proactive and reactive problem management , particularly for systemic issues, in order to help reduce the ... all duties. MF TAs will use communication as well as analytical and problem -solving skills to help identify, communicate, and resolve issues as well as make… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …satisfaction. Key Responsibilities: + Implement and manage ITSM processes, including Incident Management , Problem Management , Change Management , and ... Proficiency in using ITSM tools (eg, ServiceNow, BMC Remedy, Jira Service Management ). + Excellent analytical and problem -solving skills. + Strong communication… more
- Ensono (Houston, TX)
- …Governance, Audit & Security + Operate within ServiceNow for change, incident, and problem management ; deliver robust RCAs and preventive actions. + Ensure ... Protect - advanced backup/restore, policy domains, storage pools, dedupe, and problem management . L2 Cross-Skills + Linux (L2) - package mgmt, services,… more
- Iron Mountain (Austin, TX)
- …+ Deep understanding of IT service delivery principles and demonstrated experience in Incident Management , Problem Management , and Change Management . + ... time, and apply best practices in IT service delivery, Incident, Problem , and Change Management . **What You'll Bring** The ideal candidate will have: + Minimum… more
- PNC (Dallas, TX)
- …best practices. * Other core competencies listed below o Incident and problem management (ITIL framework) o Root cause analysis and system ... be successful in this position. **Preferred Skills** Application Development, Business Management , Customer Solutions, Design, Group Problem Solving, Process… more
- SHI (Austin, TX)
- …triage with Wireshark. + Service reliability & governance (MSP-ready): change/incident/ problem management ; DR/BCP (multi-zone, hybrid); patching/LCM and upgrade ... with others to manage solutions, and drive results in problem resolution. + Time Management : Can manage time effectively, accurately estimate the time required… more
- NTT DATA North America (Austin, TX)
- …. + Proficient in using ServiceNow ITSM for incident, change, and problem management . + Strong understanding of Linux-based backup strategies, disaster ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- NTT America, Inc. (Plano, TX)
- …management . Proficient in using ServiceNow ITSM for incident, change, and problem management . Strong understanding of Linux-based backup strategies, disaster ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- IBM (Austin, TX)
- …requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM ... Subject Matter Experts (SME). The candidate must have Problem Determination/ Problem Source Identification (PD/PSI) experience. The candidate will communicate… more