- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …satisfaction. Key Responsibilities: + Implement and manage ITSM processes, including Incident Management , Problem Management , Change Management , and ... Proficiency in using ITSM tools (eg, ServiceNow, BMC Remedy, Jira Service Management ). + Excellent analytical and problem -solving skills. + Strong communication… more
- Humana (Austin, TX)
- …with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to Detect (MTTD) and ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident, Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more
- Charles Schwab (Austin, TX)
- …Golang, Angular) Experience with ITIL Operations Processes (Change Management , Incident Management , Problem Management , Service Request Management ). ... to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry… more
- NTT America, Inc. (Plano, TX)
- …management . Proficient in using ServiceNow ITSM for incident, change, and problem management . Strong understanding of Linux-based backup strategies, disaster ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- Deloitte (Houston, TX)
- …with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management . This leadership role ensures stable, high-performing CRM solutions, ... Leadership in Root Cause Analysis and Cross-Functional Teams + Strong problem -solving, communication, and stakeholder management skills + Bachelor's degree,… more
- GovCIO (San Antonio, TX)
- …with and updating Service Now + Knowledge of ITIL process framework - Incident Management , Problem Management , Change Management , Asset Management ... focus on details, prioritization, decision-making, presentation and a strong analytical and problem -solving skill + Create and Maintain Visual Task boards to support… more
- Caterpillar, Inc. (Irving, TX)
- …and needs through the application of appropriate communication behaviors. + **Software Problem Management :** Knowledge of strategies, practices and tools for ... the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We… more
- NTT America, Inc. (Plano, TX)
- …. + Proficient in using ServiceNow ITSM for incident, change, and problem management . + Strong understanding of Linux-based backup strategies, disaster ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- NTT America, Inc. (Plano, TX)
- …management . Proficient in using ServiceNow ITSM for incident, change, and problem management . Strong understanding of Linux-based backup strategies, disaster ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- Fiserv (Stafford, TX)
- …framework implementation and lifecycle practices. + 2+ years of experience in incident and problem management processes. + 4+ years of experience in change and ... and operational resilience. **What you'll do:** + Lead end-to-end service management processes (incident, problem , change, request) to ensure high-quality… more