- NTT America, Inc. (Austin, TX)
- …guiding and overseeing the implementation of solution design, configuration and escalated problem management of solutions and services in client environments. ... + Takes ownership of user support, troubleshooting, design, configuration and escalated problem management . + Guides the development of technical training and… more
- NTT DATA North America (Austin, TX)
- …. + Proficient in using ServiceNow ITSM for incident, change, and problem management . + Strong understanding of Linux-based backup strategies, disaster ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Senior Linux Cloud Engineer will also participate in… more
- PNC (Dallas, TX)
- …best practices. * Other core competencies listed below o Incident and problem management (ITIL framework) o Root cause analysis and system ... be successful in this position. **Preferred Skills** Application Development, Business Management , Customer Solutions, Design, Group Problem Solving, Process… more
- JPMorgan Chase (Houston, TX)
- …the firm + Improve operational stability and availability through participation in problem management + Monitor production environments for anomalies and address ... of the Information Technology Infrastructure Library (ITIL) framework + Familiar with issue/ problem management processes + Demonstrates strong analytical and … more
- TEKsystems (Lewisville, TX)
- …opportunities. Knowledge of Microsoft Office products - Word, Excel, PowerPoint, and Access. Problem Management - troubleshooting and problem solving skills ... equipment, imaging systems, facility systems, security administration, and asset management . Duties and Responsibilities: Desktop Support, LAN/WAN, Server Administration,… more
- Fiserv (Irving, TX)
- …when needed. + A strong knowledge and understanding of Incident Management , Change- Management and Problem Management as it relates to Information ... of changes. This person is responsible for coordination, change management , monitoring and issue response for changes and deployments...Technology. + Strong problem -solving skills to resolve technical issues as they relate… more
- Caterpillar, Inc. (Irving, TX)
- …to the design and development of request process flow and templates. **Software Problem Management :** + Documents resolution progress and provides feedback to ... but also about each other. We are the makers, problem solvers, and future world builders who are creating...Company is looking for a candidate with Salesforce, project management and Agile framework experience. This role is a… more
- CyrusOne (Carrollton, TX)
- …swap + Setting up new customers + Review and understand the change & problem management processes + Provide regular feedback to the client on outstanding ... setup, office setup, cross-connects and cable tests. + Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling. +… more
- ManpowerGroup (Plano, TX)
- …data, and other tools applicable to the application. Understanding of Remedy Incident Management , Problem Management , and Change Management modules. ... resolution in production environments for assigned applications. 3. Manage problem tracking and resolution in production environments for assigned applications.… more
- Fiserv (Irving, TX)
- …regulations and standards, and coordinate to meet change, release, incident, and problem management standards. + Seek opportunities to improve the efficiency ... and test. + 3+ experience with incident management , change management and problem management as it relates to information technology. + Bachelor's… more