- Capgemini (Austin, TX)
- …embedded into Service Management Team and therefore works closely with Incident Management , Problem Management , Change Management , Service Desk ... role of the Major Incident Manager is to undertake management of Major Incidents, ensuring that they are managed...The role ensures that the output from Major Incident Management process is of high quality and provides … more
- Huntington National Bank (Dallas, TX)
- …SWIFT service bureau, core TM platforms), including roadmap alignment, SLAs, change management , and incident/ problem management with Technology. + Co‑lead ... clear success criteria. Change & communications + Lead change management and training for impacted colleague groups; ensure SOPs,...and banking with 3 or more years in product management / product owner / platform owner roles delivering… more
- CVS Health (Austin, TX)
- …involving governance and alignment on ServiceNow ITOM initiatives. + **5+ years** of problem management experience with ITIL awareness. + **5+ years** of ... SUMMARY** This position is a lead role in the management of our ServiceNow ITOM at CVS Health. The...Reporting to the Lead IT Director, ServiceNow Platform Service Management , this position is critical in supporting the development… more
- Molina Healthcare (Houston, TX)
- …Conducts analysis and uses analytical skills to identify root cause and assist with problem management as it relates to state requirements. + Analyzes business ... or reports to meet their specific needs. May participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and… more
- Citigroup (Irving, TX)
- …+ Linux/Unix + Strong understanding of Enterprise Change, Incident and Problem Management is required. + Experience utilizing ServiceNow is ... and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a...of delivering results with pride. If you are a problem solver who seeks passion in your work, come… more
- Bank of America (Plano, TX)
- …against industry standard DBMS (Cloudera, IBM, Trino, Oracle, SQL Server) + Experience with problem management and ability to dive into root cause analysis. + ... Description:** The **Data Operations Analyst** supports the Service Asset Configuration Management (SACM) Operations team which is responsible to ensure the assets… more
- PNC (Houston, TX)
- …Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management , Standard ... * Consistently proactive and focused on providing value-added service. * Strong problem solving skills. * Demonstrated ability to develop expertise in products and… more
- Talen Energy (Houston, TX)
- … solving. Assure timely resolution of operational problems by utilizing effective problem management techniques. Display the highest level of critical thinking; ... You will proactively seek threats and vulnerabilities that drive the vulnerability management cycle. Your expertise will be essential in maintaining compliance with… more
- PNC (Dallas, TX)
- …* Deep understanding and practical application of ITIL methodologies, incident/ problem /change management frameworks, and continuous improvement principles. * ... be successful in this position. **Preferred Skills** Application Development, Business Management , Customer Solutions, Design, Group Problem Solving, Process… more
- DXC Technology (Plano, TX)
- …+ Performance Monitoring- Monitor CPP and maintain per vendor thresholds + Problem Management -Resolve CPP problems, engage and address customer impacting ... waivers through SPEAR and administer CPP software as needed. + Certificate Management - provide cipher certificate management for SSL/TLS authentication and… more