- Fiserv (Stafford, TX)
- …framework implementation and lifecycle practices. + 2+ years of experience in incident and problem management processes. + 4+ years of experience in change and ... and operational resilience. **What you'll do:** + Lead end-to-end service management processes (incident, problem , change, request) to ensure high-quality… more
- Oracle (Austin, TX)
- … process in a production IT Environment and IT Operations. 7. Good understanding of Problem Management , Change Management and Event Management processes. ... IT administration in complex corporate environments + Strong with Project Management playbooks, methodologies and experience with tracking and reporting metrics +… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …teams to work on issues escalated to Tier 2. + Adhere to the defined incident management , problem management , change management , release management , ... Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific… more
- Applied Materials (Austin, TX)
- …Keystore, F5, Azure Key Vault. + Working knowledge of ITIL framework (Incident, Change, Problem Management ). + Prior experience with service management tools ... platforms (eg, DigiCert, Keyfactor, Venafi). + Implement certificate lifecycle management (CLM) processes including issuance, renewal, revocation, and automation. +… more
- Dow (Houston, TX)
- …asset, and knowledge management . + Drive Event, Incident, and Problem Management for assigned services. + Enable corporate strategic initiatives ... do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective,… more
- CommonSpirit Health (Lufkin, TX)
- …works collaboratively with Business and IT Stakeholders as it relates to Incident Management , Request fulfillment and Problem Management . + Understanding and ... previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary. + Responds to customer requests… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management , problem management , change management , release management , ... development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or… more
- Health Care Service Corporation (Richardson, TX)
- … management * Knowledge of required technologies (incl 3rd party solutions) * Problem Management / RCA * Customer service oriented * Adaptability and ability ... systems Knowledge of all Infrastructure technologies, including monitoring and event management technologies** Experience with monitoring and logging tools such as… more
- Ensono (Houston, TX)
- …Responsible for Incident Management , Request Fulfillment, Change Management , Event Management , and Problem Management for all client environments + ... all levels of the organization + Understanding of large-scale network capacity management and modeling. + Proactively monitor client network performance to assess… more
- NTT America, Inc. (Plano, TX)
- … management and oversight of service delivery processes, which may include incident management , problem management , request management , change ... Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account … more