- CACI International (VA)
- …with development and implementation of ServiceNow ITSM and ITOM modules - Incident Management , Problem Management , Configuration Management , Asset ... and services to implement and operate an Enterprise IT Service Management (EITSM) solution, enterprise service desk and advanced analytics/reporting. The ideal… more
- Qualtrics (Reston, VA)
- …framework. Lead the adoption and maturation of key ITIL processes, including Incident Management , Problem Management , Change Enablement, and Service Request ... with Incident and Service Request Management processes. + Lead the Problem Management process to identify and address the root causes of recurring incidents,… more
- Deloitte (Richmond, VA)
- …with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management . This leadership role ensures stable, high-performing CRM solutions, ... Leadership in Root Cause Analysis and Cross-Functional Teams + Strong problem -solving, communication, and stakeholder management skills + Bachelor's degree,… more
- Oracle (Richmond, VA)
- … process in a production IT Environment and IT Operations. 7. Good understanding of Problem Management , Change Management and Event Management processes. ... IT administration in complex corporate environments + Strong with Project Management playbooks, methodologies and experience with tracking and reporting metrics +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …teams to work on issues escalated to Tier 2. + Adhere to the defined incident management , problem management , change management , release management , ... Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific… more
- TekSynap (Dahlgren, VA)
- …**COMPETENCIES** + Customer Service & End0User Support + Incident & Problem Management + Technical Troubleshooting + Communication and Documentation ... issues and provide corrective action recommendations. + Support IT Service Management (ITSM) processes, includingincident, problem , and change management .… more
- Parsons Corporation (Centreville, VA)
- …+ Integrate monitoring with Service Desk tools for incident, change, and problem management . + **Security & Compliance (in partnership with Cyber)** ... contract negotiations, and SLA enforcement; drive measurable value. + **Stakeholder Management & Communication** + Provide clear executive updates, KPI reviews, and… more
- Oracle (Richmond, VA)
- …development self-paced learning collateral + Monitoring and/or managing issues logged via Problem Management process as needed + Operating independently to ... join our team to be part of an exciting opportunity. We are Engagement Management Talent Development, a team dedicated to onboarding new Engagement Management … more
- Saliense Consulting (Arlington, VA)
- …architecture recommendations. + Maintains systems integrity through change control and problem management procedures and communication with internal customers. + ... Who is Saliense? Saliense is a growing Management and Technology Consulting Solutions provider based out...Systems Engineer will be responsible for leading day-to-day operations management as well as the design, implementation, documentation, and… more
- PenFed Credit Union (Mclean, VA)
- …critical systems. + Familiarity with SDLC, change management , release management , observability, and incident/ problem management . + Demonstrated ability ... by contractors + Own reliability, performance, change control, and incident management for mainframe applications, jobs, datasets, and integrations. + Coordinate… more