- USAA (Tampa, FL)
- …Cotality/CoreLogic, or Moody's/RMS. + Experience demonstrating strong learning agility, creative problem solving, project management skills, ability to identify ... to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the… more
- Public Consulting Group (Tallahassee, FL)
- …students through the use of data-driven problem solving and case management . Our service professionals partner with internal and external stakeholders ... by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests...compared against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. + Problem Management + Solutions for ... Operations, Engineering, and the business to facilitate effective handling of service outages. **Responsibilities** + Incident Management + Proactive checkouts… more
- MUFG (Tampa, FL)
- …customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management . Communicating ... with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints. RISK MANAGEMENT … more
- Carrington (Jacksonville, FL)
- …for working effectively with business users, developers, and vendors. + **Process Management :** Familiarity with ITIL practices, including incident, problem , and ... ensuring high availability and performance. + Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner. + Perform root… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …maintenance of supported systems. + Participate in high priority calls and own problem management tasks. + Produce and maintain current description and ... network monitoring, access control (NAC) and troubleshooting tools. + Knowledge of service management frameworks (ITIL) desirable. + Fundamentals of network… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …+ Experience with call center call monitoring/recording software. + Exceptional customer service and problem -solving skills. + Ability to explain and present ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- Sprinklr (FL)
- …is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale ... powerful solutions for every customer-facing team - spanning social media management , marketing, advertising, customer feedback, and omnichannel contact center … more
- Highmark Health (Tallahassee, FL)
- …across the enterprise, including but not limited to, Clinical Strategy, Sales/Client Management , Customer Service , Claims, and Medical Policy. The person in ... department and the claims processing departments to facilitate care/case management activities and special handling claims. Communicate benefit explanations clearly… more
- Oracle (Tallahassee, FL)
- …issues. You are expected to be an expert member of the technical problem solving/ problem avoidance team, routinely sought after to address extremely complex, ... or eight years experience with Applications products, BS Computer Science/ Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for… more
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