- CACI International (Chantilly, VA)
- …* Develop internal KPIs to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster positive communication throughout the ... Integrated Service Center - Incident Manager Job...and skills to move the team forward. * Creative problem -solving skills in dealing with complex business and IT… more
- IHG (Petersburg, VA)
- …staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out ... are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction. +… more
- CAI (Richmond, VA)
- …+ Experience with Service Now or other ITSM tools + Proven work experience as a Service Desk manager + Hands-on experience with Service Desk and ... next level! If you have 2+ years working with service desk , ITIL experience, and are looking...background with the ability to instruct non-technical audiences + Customer- service oriented with a problem -solving attitude +… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network and the… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Operations Manager ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0825-0614 ... We are seeking a highly skilled and motivated Managed Services IT Operations Manager to join our team. The ideal candidate will be responsible for overseeing… more
- CACI International (VA)
- …work closely with various IT teams, including infrastructure, applications, security, and service desk , to establish and enforce data governance policies, ... IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. The CMDB Data Configuration Manager is responsible… more
- St. George Tanaq Corporation (Richmond, VA)
- HTRW Program Manager Fully Remote Job Type Full-time Description **Overview** Tanaq Environmental, LLC. (TEL) delivers environmental engineering, investigation, ... community and shareholders. **About the Role** We are seeking an **HTRW Program Manager ** to independently manage the execution of our HTRW program and support our… more
- The Hartford (Glen Allen, VA)
- …* Serves as the Single Point of Contact for agents on service related/ problem resolutionDemonstrates Effective Communication Skills* Listens carefully and asks ... Account Manager - OA09HN We're determined to make a...information and resolves problems. Supports sales efforts and strategies. Workload/ Desk Management: Responsible for handling high volumes of transactions.… more
- TekSynap (Springfield, VA)
- …Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the contract Point… more
- THOR Solutions, LLC (Norfolk, VA)
- THOR Solutions is actively seeking a Program/Project Manager I to support Navy AMPHIB, CRUDES, and FDNF Maintenance efforts at the Commander, Naval Surface Forces, ... matter and technical expert, principal analyst and advisor, deputy program manager , and command representative in developing, executing, analyzing, and evaluating… more