• Talent Acquisition Specialist

    Mass Markets (Killeen, TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... new hires. You'll engage with applicants through phone interviews, coordinate and process on-site interviews, and support the overall hiring workflow. This role also… more
    Mass Markets (07/12/25)
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  • Inbound Helpdesk Representative

    Mass Markets (Killeen, TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... basic technical issues, and assist customers with product and process -related questions all while representing some of the world's...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
    Mass Markets (10/03/25)
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  • Real Time Analyst

    Mass Markets (TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... emergencies to minimize service disruptions. + Detect inefficiencies and recommend process improvements to enhance operational efficiency. + Implement industry best… more
    Mass Markets (09/12/25)
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  • Director of Operations

    Mass Markets (TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... comply with organizational policies and industry regulations. + Identify and implement process enhancements to improve efficiency and service quality. + Lead and… more
    Mass Markets (09/12/25)
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  • Contact Center Recruiter

    Mass Markets (Killeen, TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... reports. + Ensure a positive candidate experience throughout the hiring process . + Support employer branding and recruitment marketing initiatives. CANDIDATE… more
    Mass Markets (09/03/25)
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  • Remote Mortgage Customer Service Representative

    Mass Markets (TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries + Comply...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
    Mass Markets (08/28/25)
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  • Dallas Call Center Job Openings (Immediately…

    Mass Markets (Dallas, TX)
    …inbound calls, troubleshoot basic technical issues, assist callers with product and process related inquiries while representing some of the most recognizable brands ... to resolve issues when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
    Mass Markets (07/16/25)
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  • Customer Service Agent (Hiring Immediately)

    Mass Markets (Dallas, TX)
    …inquiries, troubleshoot basic technical issues, assist callers with products, process -related inquiries, and professionally represent some of the most recognizable ... a highly trained expert on products, technology, and business process you will work on behalf of some of...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
    Mass Markets (07/16/25)
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  • Experienced Contact Center Supervisor

    Mass Markets (Killeen, TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... effectively to ensure that direct reports are informed of process changes + Provide regular feedback to representatives regarding...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
    Mass Markets (07/11/25)
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  • Call Center Team Leader

    Mass Markets (TX)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
    Mass Markets (09/12/25)
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