- PagerDuty (Richmond, VA)
- …flexible, award-winning workplace. PagerDuty is seeking a **Senior Director, Platform Product Management** to join our diverse, customer-focused team in leading the ... own the foundation of the PagerDuty Operations Cloud as a key technical product leader across several development teams. You'll define our platform strategy, evolve… more
- Deloitte (Arlington, VA)
- Manager , ServiceNow SRE Engineer Role Overview: As a Manager , ServiceNow SRE Engineer , you will actively engage in your engineering craft, taking a hands-on ... experimentation to solve customer needs. Engage with customers and product teams to deliver the right solution for the...Specialist (CIS) certification in a major module such as ITSM , CSM, HRSD, or APM. + Must be a… more
- General Dynamics Information Technology (Falls Church, VA)
- …outcomes for our customers' most complex challenges. As a **Data Analysis Sr Manager ** at GDIT, you'll power innovation to drive mission impact and grow your ... to power your career forward. The **Data Analysis Sr Manager ** will lead a driven, dynamic team of analysts...and reporting solutions for the business + Collaborate with product and growth teams to align capabilities and solutions… more
- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... budget accountability for assets exceeding $1M. + Serve as product owner for evolving support tools and platforms. +...and interpersonal skills + Familiarity with ServiceNow or similar ITSM platforms + Ability to travel up to 10%… more
- Ensono (Richmond, VA)
- …regular basis and adhere the change management policy. Position reports to Senior Manager - Mainframe Database. What the Ideal Candidate Brings to this Role ... policies and procedures pertaining to database management, disaster recovery, product and database security, maintenance, and utilization o Reviewing new… more
- Nightwing (Sterling, VA)
- …position is CONTINGENT upon contract award** The Systems Integrator (IT Asset/Lab Manager ) (ITAM) collaboratively works closely with the Sponsor, OM, and P&O Teams ... set and articulate a vision of improving CUSTOMER IaaS platform and product capabilities. The ITAM supports customer infrastructure build-outs (cage builds, overhead… more
- Nightwing (Sterling, VA)
- …and technical strategy to automate key portions of IT operations and enable the Product team (Platform) to bring new software or new features to production as ... manage IT environment complexity. + Works with LSA, Lab Manager , and CM to compose technical documents including Design,...and reports. + Work with the OM to implement ITSM best practices for ICA/Service discrepancy and reporting, issue… more
- Bank of America (Richmond, VA)
- …will have a leading role in maintaining the MDH platform as defined by the Product teams. Our Operations team is responsible for level 2 end user support, release ... and financial industry standards + Experience with CMDB, ITAM, ITSM and Discovery processes **Skills:** + Innovative Thinking +...offered a role with Bank of America, your hiring manager will provide you with information on the in-office… more
- General Dynamics Information Technology (Fairfax, VA)
- …**Skills:** Application Processing,BMC Helix,BMC Remedy,BMC Remedy IT Service Management ( ITSM ),Developer Studio **Certifications:** CompTIA Security+ CE | CompTIA - ... and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products. + Communicate verbally and in written… more
- Truist (Richmond, VA)
- …set/monitor quality performance expectations/results. Interface with line of business (LOB), product , operations, and technology leaders to provide clear and concise ... evaluation of complex issue scenarios 4. Proven experience with IT service management ( ITSM ) practices and tools, such as Service Now 5. Extensive experience with… more