- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes...experience. + Professional Certifications or License + 8+ years of experience… more
- Kyndryl (Atlanta, GA)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Amazon (Atlanta, GA)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- Mass Markets (Garden City, GA)
- …+ Minimum 3 years of experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. + Proficiency in ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +... contact center tools, CRM systems, and reporting… more
- Mass Markets (Garden City, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Savannah, GA)
- …entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer ... service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this role, you must complete a… more
- Mass Markets (Savannah, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... looking for a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Black & Veatch (Atlanta, GA)
- …search, in compliance with any applicable laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...commissioning organization. Acceptable certifications include: 1. ACG Certified Commissioning Agent , 2. AEE Certified Building Commissioning Professional … more
- RELX INC (Alpharetta, GA)
- …our Team: The US Head of Risk HR Business Partners works closely with the Center of Excellence (COE) partners to ensure the effective delivery of COE programs and ... region level + Partners with the regional Shared Services Center and Payroll teams to ensure the end-to-end employee...driven insights and solutions + Serves as a change agent and promotes self service capability enabled through identified… more
- Verint Systems, Inc. (Atlanta, GA)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . **Overview of Job… more