- Mass Markets (Las Cruces, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Mesilla, NM)
- …and strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes...experience. + Professional Certifications or License + 8+ years of experience… more
- Kyndryl (Santa Fe, NM)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Mass Markets (Mesilla, NM)
- …+ Minimum 3 years of experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. + Proficiency in ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +... contact center tools, CRM systems, and reporting… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Las Cruces, NM)
- …local, on-site position and requires employees to report to work at our Jacksonville contact center . To be considered for this role, you must complete a ... + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and...experience is a plus + Experience working in a contact center environment is a plus. +… more
- Mass Markets (NM)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more