- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... or call center environment. + Prior call center experience (as a recruiter or agent )...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Verint Systems, Inc. (Santa Fe, NM)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . **Overview of Job… more
- NTT America, Inc. (Las Cruces, NM)
- …process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote… more
- Carrington (Santa Fe, NM)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... that meet or exceed defined KPIs, such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required… more
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