- Mass Markets (Dallas, TX)
- …for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... calls, emails, and live chats in a courteous and professional manner + Understand customer needs and provide effective...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Killeen, TX)
- …and strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes...experience. + Professional Certifications or License + 8+ years of experience… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications, ... eligibility, payment options and screening for eligibility. + Proactively contact patients to follow up on missed appointments, or...GED. + One (1) year customer service, multi-line call agent and/or call center experience. + Healthcare… more
- Kyndryl (Austin, TX)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Mass Markets (Killeen, TX)
- …work in a professional , fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and achieve ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more