- The Cigna Group (Mclean, VA)
- …in managing a moderately complex book of business as assigned by the manager . Accountable to proactively manage, respond and address client and broker inquiries ... through service plans to facilitate results attainment for the client...experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience… more
- City of Norfolk, Virginia (Norfolk, VA)
- …solutions; diagnose and resolve computer hardware, software, access, and security issues. + CUSTOMER SERVICE /HELP DESK: Provide excellent customer service ... and explain technology processes and policies. Must exhibit outstanding telephone and customer service skills. + SOFTWARE MANAGEMENT: Install and update software… more
- CACI International (Chantilly, VA)
- …functions to manage cross-functional processes and identify opportunities to improve service performance, supporting the Program Manager in meeting programmatic ... Regional Site Lead Job Category: Project and Program Management Time Type: Full time...Empower regions to operate independently while maintaining alignment with customer and corporate strategies and directives. + Monitor and… more
- Oracle (Richmond, VA)
- … technical lead, coordinating effort of two or three engineers. + Advises project /program manager and coordinates with immediate and skip-level leadership. + ... edge networking. + Strong automation and network troubleshooting skills. + Service provider or cloud-scale physical networking experience. + Excellent documentation… more
- Oracle (Richmond, VA)
- … technical lead, coordinating effort of two or three engineers. Advises project /program manager and coordinates with immediate and skip-level leadership. ... edge networking. + Strong automation and network troubleshooting skills. + Service provider or cloud-scale physical networking experience. + Excellent documentation… more
- Deloitte (Mclean, VA)
- … project conference calls or interface with a project manager + Deliver technical specifications documents for customer review + Leverage understanding ... Adobe Experience Platform Data Architect (Specialist Senior) Our Deloitte Customer team empowers organizations to build deeper relationships with customers through… more
- Baylor Scott & White Health (Richmond, VA)
- **Background:** The healthcare industry faces many problems - affordability, substandard customer service and inconsistency in care quality, and is not designed ... around the customer needs, leading to a subpar service ...to ensure prioritization aligns with business objectives * Support project management processes including stakeholder training and communication, risk… more
- CoreSite (Reston, VA)
- …+ Provide physical security within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing ... of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence,… more
- EMCOR Group (Mclean, VA)
- …follow up on status + Address and support Level 1 Vista user needs with customer service focused attitude and demeanor + Manage master list of reports, inquiries ... support team and take direction from the Vista Support Manager . The ideal candidate should be analytical with an...ideal candidate should be analytical with an interest in project management. This position will help manage the incoming… more
- Oracle (Richmond, VA)
- … technical lead, coordinating effort of two or three engineers. Advises project /program manager and coordinates with immediate and skip-level leadership. ... business impact designing and building innovative new systems to power our customer 's business critical applications. This role offers huge upside potential, high… more