- CenterWell (Olympia, WA)
- …Capacity Planning is responsible for leading the end-to-end capacity planning process , including long-term and short-term FTE modeling, volume forecasting, and ... decisions related to site expansion, vendor allocation, outsourcing, and automation . Additionally, the Associate Director collaborates with Real-Time Management,… more
- Mindful Support Services (Mountlake Terrace, WA)
- …problem-solver across multiple departments and business units. Reporting to the Lead Technical Project Manager , this role will support the Operations Team and ... and vendor-supported initiatives-all while establishing and maintaining clear documentation and process standards. This is a full-time, in-person role based out of… more
- Verint Systems, Inc. (Olympia, WA)
- …elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation . We hire innovators with the passion, creativity, and drive to ... hoc) which as requested by customers and communicated by the Customer Success Manager . + Develop recommendations for improving the clients KPI's, or Foresee scoring,… more
- Amazon (Seattle, WA)
- …Intelligence? Then we're looking for you! We are seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be ... create earth's best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a… more
- Humana (Olympia, WA)
- …Omni-channel - "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, ... on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude… more
- Meta (Olympia, WA)
- …to ensure automated testing is fully enabled. 3. Independently drive goals as a project manager - tracking and reporting on status, escalating risks, and finding ... organization by advocating for high quality, quickly escalating issues found by automation or blocking test execution, and helping other teams understand the… more
- Microsoft Corporation (Redmond, WA)
- …thrive at work and beyond. **Responsibilities** + Works with appropriate stakeholders (eg, project manager , technical lead) to determine user requirements for a ... ensures that the solution area has good test coverage. Helps to integrate automation features when planning for testing. + Identifiesareas to efforts to integrate… more
- Chewy (Bellevue, WA)
- …Python, Virtual Machines, KNIME, Snowflake, and AWS to support advanced analytics, automation , and scalable data workflows. + Solid grasp of SQL and demonstrable ... Jira, and Confluence to handle source code and track project development. The specific salary offered to a candidate...Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays… more