- Mass Markets (FL)
- …+ Strong understanding of industry-standard quality metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score ... (CSAT). + Knowledge of BPO processes and best practices. + Familiarity with compliance standards and regulations relevant to the BPO industry. + Proficiency in using quality monitoring tools and software. + Excellent analytical and problem-solving skills. +… more
- Comcast (Sarasota, FL)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Respect and promote inclusion & diversity. + Do what's right for each other, our customers, investors and our… more
- Dispatch Health (Fort Myers, FL)
- …in-home care. Patient satisfaction remains a top priority, with an impressive Net Promoter Score (NPS) of 97 across all service lines. Their commitment to excellence ... was further recognized as they became the first in-home provider to receive ACHC accreditation for their hospital-level Advanced Care service. These achievements highlight their dedication to innovative, high-quality healthcare delivery. **Job Details:** +… more
- CenterWell (Daytona Beach, FL)
- …improve team-based key performance indicators (KPIs), such patient experience via Net Promoter Score (NPS) and Medicare clinical quality via HEDIS, meeting local and ... organizational goals *Personally deliver high-quality primary care and demonstrating a high degree of patient care ownership and clinical excellence in age-friendly senior primary care including health promotion & prevention, disease management, effective… more
- The Hertz Corporation (Estero, FL)
- …team success. + Champion customer service excellence to maintain top-tier Net Promoter Scores (NPS). **What We're Looking For:** + Proven experience (+5 Years) ... in automotive sales and finance is required. + Strong leadership and team development skills. + Excellent communication and interpersonal abilities. + Proficiency in dealership management systems and Microsoft Office Suite. + Willingness to travel regularly to… more
- Kyndryl (Tallahassee, FL)
- …complex consulting engagement *Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references ... **Operational Excellence:** *Achieve individual and team utilization targets *Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People *Lead by… more
- Blufox Mobile (Tamarac, FL)
- …and public perception of a company. + Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction. Organization goals + Work well with the ... team, have relationship management skills and openness to feedback. + Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition. + Achieve overall performance goals of the organization. +… more
- Leap (Boca Raton, FL)
- …personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty. + Task ... Management: Demonstrate efficiency and reliability in completing tasks accurately and on time. About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across… more
- CityVet (Orlando, FL)
- …office support is valued since our vets rated us a 9.3/10 in our Net Promoter Score. Our Local Partners also support each other, always willing to share expertise or ... advice. + Kindness - CityVet has a strong set of core values and have created a positive family-like culture where we all work together to help make pets healthier and pet parents happier. Partnering with an ego-free leadership team that strives to make each… more
- Leap (Boca Raton, FL)
- …personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty. + Task ... Management: Demonstrate efficiency and reliability in completing tasks accurately and on time. About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across… more