- Xylem (Houston, TX)
- …service and operations teams, including: + First Contact Resolution (FCR) + Net Promoter Score (NPS) + Customer Satisfaction (CSAT) + Average Handle Time (AHT) + ... Service Level Agreement (SLA) compliance + Escalation Rate + Employee Engagement and Retention + Use data-driven insights to guide performance reviews, coaching, and continuous improvement. **Strategic Leadership & Cross-Functional Collaboration** + Partner… more
- IBM (Austin, TX)
- …continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI) . Manage client ... obligations, stakeholder buy-in, governance, escalations, and renegotiations . Program planning, continuous improvement, and resolution of conflict in complex scenarios . Project Management including scope, costs, staffing, risks, audit, issue resolution, etc.… more
- Kyndryl (Austin, TX)
- …consulting engagement + Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references **Operational ... Excellence:** + Achieve individual and team utilization targets + Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction + Leadership, Management, People + Lead by example;… more
- Comcast (Plano, TX)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Support a culture of inclusion in how you work and lead. + Do what's right for each other, our customers,… more
- Comcast (Houston, TX)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Support a culture of inclusion in how you work and lead. + Do what's right for each other, our customers,… more
- Comcast (Houston, TX)
- …together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the ... company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Respect and promote inclusion & diversity. + Do what's right for each other, our customers, investors and our… more
- Mass Markets (TX)
- …+ Strong understanding of industry-standard quality metrics such as Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score ... (CSAT). + Knowledge of BPO processes and best practices. + Familiarity with compliance standards and regulations relevant to the BPO industry. + Proficiency in using quality monitoring tools and software. + Excellent analytical and problem-solving skills. +… more
- Leap (Austin, TX)
- …personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting ... relationships. + Demonstrate strong organizational and time-management skills , consistently completing tasks and meeting deadlines with efficiency and precision. About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering… more
- Leap (Austin, TX)
- …conversion, AOV, and UPT. + Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building. ... + Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence. + Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities. About Leap The Leap platform… more
- Leap (Austin, TX)
- …personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty. + Task ... Management: Demonstrate efficiency and reliability in completing tasks accurately and on time. About LEAP The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across… more