- Truist (Orlando, FL)
- …review activities for risk programs, risks and controls. 4. Incorporate results of quality monitoring activities, 2nd line testing, SOX testing and complaints ... the following job description:** Responsible for executing testing and/or compliance monitoring indicators for assigned business unit, Consumer and Small Business… more
- Citigroup (Tampa, FL)
- Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with ... & testing tools, monitoring /testing design assessment, and execution of monitoring /testing tool. + Regularly report on quality control outcomes and control… more
- MyFlorida (Tallahassee, FL)
- … Improvement is responsible for all Department of Juvenile Justice Bureau of Monitoring Quality Improvement activities throughout the state. The overall ... This position serves as the Bureau Chief for the Bureau of Monitoring and Quality Improvement. DUTIES AND RESPONSIBILITIES : The duties of this position include,… more
- Pearl Interactive Network (Tallahassee, FL)
- …Computer equipment, monitor, and headset provided. **Essential Duties and Responsibilities:** + ** Quality Monitoring & Oversight:** + Provide daily oversight of ... , and implement process improvements. + Experience with call monitoring tools and systems for tracking quality ...call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication… more
- Citigroup (Tampa, FL)
- Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with ... & testing tools, monitoring /testing design assessment, and execution of monitoring /testing tool + Support reporting on quality control outcomes and control… more
- AdventHealth (Altamonte Springs, FL)
- …clinical care. Develops innovative ways to reduce the overhead expense of the quality monitoring systems by leveraging EMR, technology, and national best ... **GENERAL SUMMARY** **:** The Vice President of Quality serves as the health system expert and executive sponsor with responsibility for developing and executing a… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- Mass Markets (FL)
- …standards and regulations relevant to the BPO industry. + Proficiency in using quality monitoring tools and software. + Excellent analytical and problem-solving ... a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ensuring… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, ... support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …Teams, SharePoint, etc. + Experience in using data gap remediation and data quality monitoring tools (particularly Microsoft DevOps (TFS), Ab Initio, Collibra, ... is a plus. **Skill in** + Hands-on expertise in leveraging data quality platforms and monitoring tools to assess data health and identify data quality … more