- Pearl Interactive Network (Harrisburg, PA)
- …Computer equipment, monitor, and headset provided. **Essential Duties and Responsibilities:** + ** Quality Monitoring & Oversight:** + Provide daily oversight of ... , and implement process improvements. + Experience with call monitoring tools and systems for tracking quality ...call monitoring tools and systems for tracking quality metrics and customer satisfaction data. + Excellent communication… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, ... feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality … more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, ... support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military… more
- Philips (New Kensington, PA)
- …the implementation of appropriate root cause analysis techniques. + Will analyze quality monitoring data sources, apply statistical techniques to identify ... The Senior Quality Engineer-CAPA will play a critical role within...from issue identification through implementation of solutions, performs effectiveness monitoring and supports updating the business processes relating to… more
- PNC (Pittsburgh, PA)
- …to this role include: . Risk management experience . Risk and control disciplines . Quality assurance . Quality monitoring . Analytics . Change methodologies ... opportunity to contribute to the company's success. As a Quality Analyst Lead within PNC's Program Adoption and Readiness...be performed remotely, at the manager's discretion. As a Quality Analyst Lead, you will be part of a… more
- CSL Plasma (Philadelphia, PA)
- …Opportunity** This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance ... company directives are adhered in order to support the operations and quality requirements for business operations. + Reporting compliance status data to operational… more
- UPMC (Media, PA)
- …+ Responsible for participating in updating the QM Plan. + Responsible for monitoring quality tracking reports and providing individual feedback to appropriate ... UPMC Community Care Behavioral Health is seeking a full-time Quality Management Clinician to support the Quality Department in their Southeast Pennsylvania… more
- WellSpan Health (York, PA)
- …to clinical staff management and patient care. Duties may include quality monitoring , patient assessments, direct patient care, and patient/caregiver/staff ... by managing internal office functions related to clinical care and quality monitoring . This may include ensuring that medical equipment and supplies are… more
- WellSpan Health (Ephrata, PA)
- …to clinical staff management and patient care. Duties may include quality monitoring , patient assessments, direct patient care, and patient/caregiver/staff ... by managing internal office functions related to clinical care and quality monitoring . This may include ensuring that medical equipment and supplies are… more
- WellSpan Health (Chambersburg, PA)
- …to clinical staff management and patient care. Duties may include quality monitoring , patient assessments, direct patient care, and patient/caregiver/staff ... by managing internal office functions related to clinical care and quality monitoring . This may include ensuring that medical equipment and supplies are… more