- Alight (IN)
- …by our higher calling of improving lives. **Be Alight -** act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. ... plans and provisions to resolve the participants' issues. We strive for first- call resolution while adhering to service level agreements, ensuring a positive… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- …a 24/7 contact center accessible via internet website, toll free telephone, secure real - time text/video chat, email, or postal mail and include non-medical ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Highmark Health (Indianapolis, IN)
- …center teams and provide evaluation and assistance of problems/issues/concerns and/or real - time business activity monitoring from the Command Center. **ESSENTIAL ... call volumes for daily, weekly, monthly, and annual time periods. Including analysis of call volumes,...progressive experience + Experience as a forecasting or scheduling analyst OR experience in a call center… more
- Cardinal Health (Indianapolis, IN)
- …work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account * Once ... Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.) * Manage… more
- Alight (IN)
- …Client level targets (Customer Satisfaction, Service Level %, Average Handle Time , Session Time , Wait Time , Abandon Rate, Call back timeliness etc.) are ... by our higher calling of improving lives. **Be Alight -** act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose.… more
- Parkview Health (Fort Wayne, IN)
- …performs installation, maintenance, and support of the HL7 interface engine for real - time interfaces, batch file transfers, Epic Bridges, and Interconnect web ... Development Analysts. Provides input to the manager for Interface Development Analyst evaluations. Under general supervision and in a team environment follows… more