- Mass Markets (NC)
- …a trusted partner in the industry. We are looking for a proactive and detail-oriented Real - Time Analyst to join our workforce management team. This role is ... our contact center. The ideal candidate will be responsible for monitoring real - time call volumes, managing agent availability, analyzing performance data,… more
- PNC (Charlotte, NC)
- …have an opportunity to contribute to the company's success. As a Loan Support Analyst Senior within PNC's Midland organization, you will be based in office within ... remote and hybrid work environments. As a Loan Support Analyst Senior within Midland's Single Family Rental (SFR) Servicing...of action for Midland and the borrower or client. Time management and organization will also be desired due… more
- PNC (Charlotte, NC)
- …united in delivering the best experience for our customers. As a Loan Support Analyst within PNC's Midland organization, you will be based in office within the PNC ... Pittsburgh, Cleveland, and Charlotte. PNC's Midland organization has multiple Loan Support Analyst openings across various teams. A Loan Servicing Analyst is… more
- PNC (Charlotte, NC)
- …have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Midland organization, you will be based in office within the PNC ... and also supports remote and hybrid work environments. As a Loan Support Analyst within PNC's Commercial Mortgage Backed Securities (CMBS) Servicing team, you will… more
- PNC (NC)
- …have an opportunity to contribute to the company's success. As a Construction Analyst within PNC's Multifamily Capital organization, you will be based in Kansas, ... transactions, and during the construction cycle. + Collaborates with Construction Analyst Sr or Manager on activities with senior-level underwriting team members… more
- Camping World (Greenville, NC)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Job Summary:** The Workforce Management Analyst is a key member of the Workforce...assigned departments + Analysis of productivity, occupancy, service levels, call volume, schedule efficiency and staff trends, providing recommendations… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …a 24/7 contact center accessible via internet website, toll free telephone, secure real - time text/video chat, email, or postal mail and include non-medical ... Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working… more
- Highmark Health (Raleigh, NC)
- …center teams and provide evaluation and assistance of problems/issues/concerns and/or real - time business activity monitoring from the Command Center. **ESSENTIAL ... call volumes for daily, weekly, monthly, and annual time periods. Including analysis of call volumes,...progressive experience + Experience as a forecasting or scheduling analyst OR experience in a call center… more
- Cardinal Health (Raleigh, NC)
- …work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account * Once ... Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.) * Manage… more
- General Motors (Concord, NC)
- …GM Motorsports currently supports our teams in the IndyCar and NASCAR Series with real - time , AI/ML based race strategy tools; initial work will involve merging ... The GM Motorsports Program is seeking a race strategy analyst dedicated to guiding the development of race strategy...emphasis will be placed on implementation and application of real - time strategy tools. Throughout the design cycle,… more