- Bank of America (Plano, TX)
- …support as well as production availability for over 10 ServiceNow instances & Remedy environments. This role will provide hands on technical expertise to resolve ... parameters for systems. **Key Responsibilities:** + Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards + Lead and… more
- Carrier (San Antonio, TX)
- …identify resource constraints, and assist with corrective action plans to remedy any problems + Build relationships with sub-contractors, identify issues, and ... take corrective action plans to remedy any matters **Required Qualifications** + High School Diploma or GED + 2+ years' experience in the construction industry + 2+… more
- Fortrex (Hereford, TX)
- …supplies, etc.). . Submit corrective actions procedures to customer when necessary to remedy issues. . Follow-up with customers to ensure that problems are resolved ... supplies, etc.). . Submit corrective actions procedures to customer when necessary to remedy issues. . Follow-up with customers to ensure that problems are resolved… more
- Fannie Mae (Plano, TX)
- …of personnel and management levels. * Hands on experience with ServiceNow, Remedy , or other ticketing tools. * Strong relationship management skills and aptitude ... Word, Excel, and PowerPoint * Hands on experience with ServiceNow, Remedy , or other ticketing tools. Qualifications Education: Bachelor's Level Degree (Required)… more
- Kyndryl (Dallas, TX)
- …**Service Management & Tools** + Oversee the use of ITSM tools (eg, ServiceNow, Remedy , BMC) for ticket lifecycle tracking and SLA compliance. + Drive adoption of ... ITIL v4 aligned processes and governance. + Monitor service metrics and develop dashboards, scorecards, and SLA reports to track performance. **Continuous Improvement & Transformation** + Identify automation opportunities in ticket triage, monitoring, and… more
- SKC Communication Products LLC (Dallas, TX)
- …to resolve. + Work closely with Integration Service Manager & technicians to help remedy any service issues that arise in a professional manner. + Provide additional ... training to clients as needed + Provide feedback to Integration Service Manager to facilitate improvements to the installation process. + Use solution oriented approach for all service issues. Solutions must be quickly determined and implemented. All solutions… more
- Mass Markets (TX)
- …code the appropriate call type in the client Customer Relations Management System ( Remedy ) + Utilize knowledge base and training to effectively trouble shoot a ... customer's situation as it relates to Data, Video, and VoIP Phone system + Accurately document customer interaction while following all required policies and procedures. + A strong desire to provide world class customer service every time you are interacting… more
- CompuCom (Austin, TX)
- …Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy ) to manage and track incidents preferred + Active Directory and Exchange ... experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the… more
- SAIC (TX)
- …and iterative project lifecycles. + Experience with ticketing systems (ServiceNow, Remedy or related). + Expertise in AWS/Azure cloud networking, storage, compute ... and security services: + AWS/Azure: EC2, Lambda, Fargate, Virtual Machines. + Storage: Amazon S3, EBS, Glacier; Azure Blob, Disk, Archive Storage. + Networking; AWS VPC, Direct Connect; Azure Virtual Network, Express Route. + Security: AWS IAM, AWS, KMS, AWS… more
- WM (Houston, TX)
- …in depth skills in one or more of the following: erviceNow, Jira, Remedy , FreshService and similar IT Service Management products and solutions, IT Operations ... Management and IT Asset Management solutions, Digital Product Management, Application Development, Implementation and Support, and general IT knowledge, and project management. **V. Work Environment** Listed below are key points regarding environmental demands… more