- TEKsystems (Fort Belvoir, VA)
- …Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports (BMC ... ITIL processes to ensure quality of services and prompt resolution. - Utilize Remedy for queue and work management, ensuring assigned tickets stay within the… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard Operating Procedures, Technical User Guides, ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- Bank of America (Richmond, VA)
- …support as well as production availability for over 10 ServiceNow instances & Remedy environments. This role will provide hands on technical expertise to resolve ... parameters for systems. **Key Responsibilities:** + Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards + Lead and… more
- General Dynamics Information Technology (Arlington, VA)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Help Desk **Certifications:** Security+, CE ... and office automation software via telephone, as appropriate. + Experience with Remedy /Help Desk Management Systems. + Progressive experience in the management of a… more
- Fannie Mae (Reston, VA)
- …excellent written and verbal skills * Hands on experience with ServiceNow, Remedy , or other ticketing tools. * Strong relationship management skills and aptitude ... Proficiency with Word, Excel, and PowerPoint * Hands on experience with ServiceNow, Remedy , or other ticketing tools. Support and Tools - Operations Engineering -… more
- Watershed Security (Norfolk, VA)
- …and integrate new PSS systems, software, and tools (including AIM portal, Remedy ITSM, MRT, and various public safety applications across on-premises, virtualized ... data management efforts, including implementing asset data standardization rules in Remedy and managing MACs (Move/Add/Change requests). + Create and maintain… more
- Fannie Mae (Reston, VA)
- …of personnel and management levels. * Hands on experience with ServiceNow, Remedy , or other ticketing tools. * Strong relationship management skills and aptitude ... Word, Excel, and PowerPoint * Hands on experience with ServiceNow, Remedy , or other ticketing tools. Qualifications Education: Bachelor's Level Degree (Required)… more
- Oneida Technical Solutions (VA)
- …(MCSE) or Microsoft Certified Systems Administrator (MCSA) with experience using the Remedy Ticketing system (ARS). This position is for a Senior Microsoft Windows ... (MCSE) or Microsoft Certified Systems Administrator (MCSA) with experience using the Remedy Ticketing system (ARS). + Must have excellent communication skills (oral… more
- Coinbase (Richmond, VA)
- …such as Product, Engineering, Legal, Compliance, & Security who triage, respond, and remedy to high impact incidents. * Evaluate ways to scale our monitoring ... initiatives using automation and third-parties which do not compromise on quality or thoroughness. * Conduct external calls with asset issuers and developers to help teams understand details related to our monitoring. * Maintain a strong pulse on… more
- TEKsystems (Reston, VA)
- …Skills & Qualifications Skills: Exposure to a ticket tracking tool such as Remedy , ServiceNow, Sentinus * Ability to multitask and handle a high volume fast ... paced environment * Ability to work independently as well as with a team * Ability to follow strict guidelines * Dependable employee with flexible work hours * Existing knowledge and skills with at least two of the following: - . AWS and EC2 instances .… more