- Oneida Technical Solutions (Fort Belvoir, VA)
- …network infrastructure (including the Installation Campus Area Network (ICAN). + Uses Remedy ticket submissions for work assignments responding to critical and VIP ... that deal with C4IM customers, troubleshooting; DISA, and commercial vendors, using Remedy ticket submissions for all work assignments that deal with customers in… more
- Leidos (Alexandria, VA)
- …in addition to IT Service Management software such as Service Now or Remedy . This person should be detail oriented to capture customer inquiries appropriately. Role ... and results + Experience with IT Service Management solutions such as Service Now or Remedy + Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) -… more
- Leidos (Quantico, VA)
- …+ Develop clear reports and dashboards to support leadership decision-making. + Use Remedy and related systems to track, manage, and resolve logistics and supply ... of experience using Department of Defense Logistics and Asset Management System (eg, Remedy , DPAS, GCSS-MC). + US Citizen with an active DOD Secret Clearance Hourly… more
- Leidos (Quantico, VA)
- …connectivity losses. + Process and resolve service requests through the MCEN Remedy ticketing system, handling an average of 50 tickets daily and approximately ... / troubleshooting accounts. + At least 3 years of experience working with Remedy or a similar ticketing system. + Must possess an Information Assurance Technician… more
- Cayuse Holdings (Arlington, VA)
- …skills. + Experience working with a Service Desk platform such as ServiceNOW or Remedy . + Ability and willingness to learn new tools and technologies and take on ... assigned. + Experience working with ServiceNOW and another alternative platform such as Remedy . + High proficiency in Microsoft Office; including but not limited to:… more
- CACI International (Chantilly, VA)
- …enterprise networking, and storage (SAN/NAS). * Proven experience using ServiceNow or Remedy for Agile project tracking and IT Service Management (ITSM). * Excellent ... Knowledge of containerization (eg, Docker, Kubernetes). * ITIL, ServiceNow, or Remedy certifications. * Advanced infrastructure or security certifications (eg, CCNA,… more
- TekSynap (Dahlgren, VA)
- …issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are met. + Perform ... Federal, or DoD Help Desk Support using a help desk tool such as BMC's Remedy or ServiceNow. + Must meet DoD IAT Level III + Clearance Level: **Secret** (T3… more
- Stantec (Virginia Beach, VA)
- …Stantec's industry, leading technical approaches to assessment of remedial measures, remedy selection and pilot study implementation. - Contribute to the preparation ... managers, in the South region. - Engage within ongoing groundwater assessment, remedy selection and pilot study execution activities centric to programs such as… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard Operating Procedures, Technical User Guides, ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- TekSynap (Arlington, VA)
- …helpdesk or IT service support experience. + Proficiencywith ITSM tools (ServiceNow, Remedy ). + Strong customer service and troubleshooting skills. + DoD 8570: IAT ... (Top Secret/SAP preferred).) **COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy ) + Tier 1/2 troubleshooting (Windows, Linux, networks) + Customer service… more