- Mass Markets (VA)
- …code the appropriate call type in the client Customer Relations Management System ( Remedy ) + Utilize knowledge base and training to effectively trouble shoot a ... customer's situation as it relates to Data, Video, and VoIP Phone system + Accurately document customer interaction while following all required policies and procedures. + A strong desire to provide world class customer service every time you are interacting… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …remote desktop tools, ticketing systems, and ITSM platforms (eg, ServiceNow, Remedy , Jira). . Strong working knowledge of endpoint/desktop management, messaging, ... collaboration, and business applications. . Ability to obtain public trust security clearance . Experience with Microsoft Intune and/or SCCM/MECM . Proficiency in Active Directory, Azure AD/Entra, and/or Okta for identity lifecycle and MFA . Experience using… more
- CACI International (Fairfax, VA)
- …connectors, and demonstrated capability of fabricating required equipment + Experience using Remedy , VISIO, and MS Office + While performing the duties of this ... job, the employee is frequently required to handle; reach with hands and arms; stoop, kneel, bend, crouch or crawl. The employee must also occasionally lift and/or move up to 50 pounds or more + Top Secret/SCI w/ Poly Required + Up to 50% travel flexibility is… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …SCOM, or similar systems. + Familiarity with ticketing tools such as ServiceNow, Remedy , or similar ITIL tools. + Excellent problem-solving skills and the ability to ... remain calm under pressure in high-stress situations. + Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders. + Willingness to work in shifts, including nights, weekends, and holidays, as part of… more
- KBR (Chantilly, VA)
- …procedural, or training system shortfalls and propose technical alternatives to remedy the problem(s), applying the principles and practices of systems engineering ... Qualifications Required: + Bachelor's degree in engineering or other related technical discipline required + Minimum of 3 years of overall systems engineering experience and a thorough understanding of systems engineering and acquisition processes + 1 years of… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …years of experience with working with incident management tools such as BMC Remedy * 3 years engineering experience within a large-scale, complex Manager of Manager ... (MoM) type monitoring environment * 3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA) * 2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration,… more
- Cayuse Holdings (Arlington, VA)
- …Light Protocol (TLP). + Ability to use Mission Operating Environment (MOE) system, Remedy , and Service Now. **Our Commitment to you / overview of benefits** + ... Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options +… more
- Xylem (Richmond, VA)
- …conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct ... interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item. **Who We Are Looking For:** Xylem is seeking mechanically inclined professionals who are passionate about… more
- NuAxis Innovations (Falls Church, VA)
- …agencies or in a government contracting environment. . Familiarity with ServiceNow, Remedy , or other ITSM/ticketing platforms. . Certifications such as CompTIA A+, ... Network+, or ITIL Foundation. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our… more
- WSP USA (Richmond, VA)
- …presentations that explain research, findings, and recommendations to prevent, control, remedy , or clean-up chemical and environmental problems and contamination. + ... Analyze, evaluate, and interpret geologic, hydrogeologic, and chemical data obtained during field investigations, offering input with developing action plans for moderate- to high-level threat mitigation activities. + Prepare and implement site Health and… more
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