- NRG Energy, Inc. (Houston, TX)
- …and Retention Call Centers. These analysts also implement most new systems for call center , chat and email agents. In this role, the analyst ensures the ... external requesting areas achieve their business goals, while ensuring Call Center metrics and the customer experience are not adversely impacted (or are… more
- Cardinal Health (Austin, TX)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- NTT America, Inc. (El Paso, TX)
- …Authentication process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must ... based on business requirements. **Basic Qualifications:** + 1 year experience (WAH) remote customer service + 1 year experience working in an office setting,… more
- Fannie Mae (Plano, TX)
- …accessibility and usability. * Support contact center operations by analyzing call volume forecasts, agent scheduling, and real-time performance metrics to ... you will play a critical role in supporting contact center resource management by analyzing call volume...preferred unless the job is noted as open to remote . Fannie Mae is an equal opportunity employer and… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- NTT America, Inc. (El Paso, TX)
- …Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 + All candidates ... or equivalent required **Preferred Skills:** + Experience in a call center environment + Demonstrate a service...tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Sunnova Energy International Inc. (Houston, TX)
- …shifts. Preferred Qualifications + A Bachelor's Degree is preferred. + Previous call center experience preferred. + Bi-lingual (English and Spanish) preferred. ... correct resolution path, partnering with customers to troubleshoot and attempt remote repair as appropriate using available online monitoring tools and Salesforce… more