- Cardinal Health (Atlanta, GA)
- …+ Certified Pharmacy Technician, preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, ... patient experience. This role answers inbound questions and provides customer service and technical expertise to parties. **_Responsibilities_** + Responsible… more
- Citi Trends (Savannah, GA)
- …as needed Education: + High school or equivalent (Required) Experience: + Call center : 1 year (Required) + Customer support: 1 year (Preferred) + Customer ... to 1,000 stores to serve our loyal and expanding customer base. We are actively building our team of...support. + Prioritize and escalate issues. + Utilize our call center system to create, prioritize, assign,… more
- Pearl Interactive Network (Atlanta, GA)
- …maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes. + **Reporting & ... to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ensuring… more
- CenterWell (Atlanta, GA)
- …Excellent communication skills both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + ... pharmacy setting + Ability to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting + Strong communication and… more
- Cardinal Health (Atlanta, GA)
- …service experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...for patient follow ups or confirmations + Demonstrate superior customer support talents + Interact with the patient referral… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …generated by network monitoring applications and issues submitted to the Technical Operations Center (TOC) by the call centers and customers. + Examines ... resolution of network issues and service incidents in accordance with enterprise-wide customer service level agreements (SLAs). + Ensures timely responses to events… more
- Fujifilm (Atlanta, GA)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation ... to move cases to the next level engineer. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next… more
- Fujifilm (Atlanta, GA)
- …Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses ... the process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the… more
- Mass Markets (GA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …in services and proposing improvement measures. + Monitors the performance of EMITS call center (###). + Provides EMITS manager with recommendations/feedback as ... for the related/assigned/specific operating unit to deliver high quality, customer focused, cost effective, responsive interpretation, training, and overview...needed to improve the performance of the call center . + Monitors and evaluates OPI… more