- TEKsystems (Hampton, VA)
- …in a highly secure remote environment Requirements: Minimum 1-2 years of call center experience Strong phone and data entry skills High School Diploma ... Job Overview: TEKsystems is currently hiring experienced Customer Service Representatives to support Maximus's enrollment broker...program for Medicaid and Medicare services. This is a remote position focused on handling inbound calls related to… more
- NANA Regional Corporation (Fredericksburg, VA)
- …System Analyst to support the FBI at the National Domestic Communications Assistance Center (NDCAC). In this role, you will help manage the FBI's Electronic ... **Responsibilities** + Support operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management,… more
- TTEC (Richmond, VA)
- …the Role** + High school diploma or equivalent + 6 months or more of customer service and call center experience + Understanding, interpreting, and ... love pinpointing areas for improvement? You'll evaluate and analyze customer interactions to improve customer experience and...+ Flexibility to perform job duties on-site, off-site, or remote , as business needs dictate **What You Bring to… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation ... to move cases to the next level engineer. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next… more
- Fujifilm (Richmond, VA)
- …Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses ... the process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the… more
- NANA Regional Corporation (Fredericksburg, VA)
- …Agreement (SLA) Management process for the FBI National Domestic Communications Assistance Center . Candidate must have law enforcement experience and be able to ... today! **Responsibilities** Supports operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management,… more
- Mass Markets (VA)
- …performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …agencies. The qualified candidate must fully understand Defense Technical Information Center (DTIC) and the Department of Defense Information Analysis Center ... regulations and initiatives. + Support any high-level strategic direction data- call requests for performance measures, trending analysis, metrics, feasibility… more
- SAIC (Norfolk, VA)
- …(MCEN) and other legacy networks. **NOTE:** + This is a rotating-shift 24/7 operations in a call center environment + Must be able to work an 8 hour shift within ... and settings by navigating around application menus, or may be required to remote into customer 's computer to fix an issue. In other cases, the service desk… more
- Humana (Richmond, VA)
- …care delivery organizations + Familiarity with service operations such as workforce management, customer service, or call center environments + Proficiency ... support high-priority initiatives that improve performance, enhance the patient and customer experience, and align with CenterWell's long-term vision. The CenterWell… more