- NANA Regional Corporation (Sterling, VA)
- …In this role, you will be a part of an overall Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for the Army EM ... combination of education and experience demonstrating an understanding of IT service management, incident management, and problem resolutions process, or equivalent.… more
- SHRM (Alexandria, VA)
- …continuous process improvement and acts as a strategic partner in operational planning ** Customer Service & Relationship Management** + Provides a high-quality, ... internal and external stakeholders + Creates a "WOW" experience through exceptional customer service and professional relationship management in all interaction.… more
- Public Consulting Group (Richmond, VA)
- …from assignment and receipt of RFP, through delivery and receipt by customer + Prepares detailed proposal plans, outlines, schedules and compliance matrices for ... **Qualifications** + Bachelor's degree or 8 years' experience required. + **Working Conditions** Remote \#LI-MB1 \#LI- Remote This position is a remote , work… more
- Amentum (Warrenton, VA)
- …including establishment, updates, and repairs, while identifying opportunities to improve customer service processes. + Provide responsive, multi-channel support ... to a positive work environment. The Lone Wolf Team is Mission Focused, Customer Oriented, Process Guided, and Solutions Driven. Candidates interested in joining the… more
- ManTech (Mclean, VA)
- …role. + Candidates should bring a strong background in IT troubleshooting and customer service , with experience supporting a broad range of technologies. + ... IT support tools. **Preferred Qualifications:** + Excellent communication, problem-solving, and customer service skills with the ability to work effectively… more
- EBSCO Information Services (Richmond, VA)
- …orders, and troubleshoot access-related and other service -related concerns, ensuring seamless customer experience. This remote position is US - based only ... than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service ...access issues across all business lines to ensure uninterrupted customer experience + Oversee the intake and distribution of… more
- GCG (Richmond, VA)
- …that span the GCG portfolio + Serve as the voice of the customer internally to influence product development, service enhancements, and go-to-market strategies ... the enterprise and channel levels. **This role offers a remote work arrangement however expected travel for the role...parts of the year, dependent heavily on volume of customer facing activity.** **Why Join GCG Data Center Solutions?**… more
- Ford Motor Company (Richmond, VA)
- …world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, ... managing a portfolio of products and enhancements, enhancing/creating new customer experiences to drive meaningful improvement in business performance, analyzing… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...service delivery demands. + Provide 100% phone and remote technical support, or chat or through the Incident… more
- TekSynap (VA)
- …and compliance with established standards. + Support the execution of customer acceptance test activities, ensuring that the COTS applications and Atlassian ... technical field, preferred. **Overview** TekSynap is seeking members for an Agile service contract. To meet strategic goals and operational needs, specialized Agile… more