- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …applications. You will work as part of a dynamic team to manage service offerings and ticketing, provide troubleshooting experience, and document best practices. You ... the configuration baseline for workstations. We're looking for a service -focused team member who thrives on the opportunity to...wait. You Have: + 1+ years of experience providing customer and user support to an IT operations environment… more
- Old Dominion University (Norfolk, VA)
- …procedures. Working knowledge of financial information systems. Knowledge of effective customer service and problem resolution techniques. Demonstrated effective ... 40 hours per week schedule. This is not a remote position. Annual Salary/Hourly Rate Salary commensurate with education...for the Blind & Vision Impaired ( DBVI ). Service -Connected Veterans may also apply via the AHP if… more
- Old Dominion University (Norfolk, VA)
- …Working knowledge of general office procedures. Working knowledge of effective customer service and problem resolution techniques. Exceptional interpersonal ... with the University is desirable. Conditions of Employment 1 remote day per work week is expected with this...for the Blind & Vision Impaired ( DBVI ). Service -Connected Veterans may also apply via the AHP if… more
- Iron Mountain (Richmond, VA)
- …Identify trends, process gaps, and opportunities to improve margin, efficiency, and service quality. + **Process Mapping & Optimization:** + Partner with operations, ... **Cross-Functional Project Support:** + Lead or support strategic projects, such as new service lines, ERP enhancements, or facility expansions. + Act as a bridge… more
- Fannie Mae (Reston, VA)
- …including producing and executing on a product roadmap and developing a customer -centric approach to the product. This will include close work with our ... deployment process which includes execution of Test Automation and Service Deployment, etc. * Ownership of documentation for the...preferred unless the job is noted as open to remote . Fannie Mae is an equal opportunity employer and… more
- SHI (Richmond, VA)
- …solutions that maximize value across the ServiceNow ecosystem. This position is a remote position with Home Office setup as determined by SHI management. _Required ... solutions to engage stakeholders at all levels + Ability to analyze customer requirements and design solutions that meet their business objectives and budget… more
- Arena Technical Resources, LLC (Springfield, VA)
- …and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations. - Advises the Government on ... the Government in the capture and translation of mission and customer requirements/needs into systems/capability requirements and solutions. - Supports the analyses… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …resolution for incident tickets related to Windows and Linux-based applications. + Offer remote desktop support to end users. + Analyze and resolve system incidents ... immediate workarounds and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with team members and stakeholders, both… more
- SHINE Systems & Technologies (Chantilly, VA)
- …and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations. + Develops solutions designs based ... the Government in the capture and translation of mission and customer requirements/needs into systems/capability requirements and solutions. + Supports the analyses… more
- M. C. Dean (Caroline County, VA)
- …issues to maintain system functionality. * Demonstrate a commitment to safety, quality service delivery, and customer satisfaction in all service activities. ... relevant experience + Work overtime as directed by supervisor. + Must be willing to support remote work. + Must be able to pass a background check. + Must be able to… more