- The Walt Disney Company (Santa Monica, CA)
- …+ **Experience defining and measuring individual and team-based performance for customer service organizations** + **Proficiency in Microsoft Outlook, JIRA, ... of internal and external teams** + **Enforce key performance metrics, including service levels, agent /operational productivity, and response times across Hulu,… more
- CAI (Sacramento, CA)
- …will be responsible for providing end user support to our clients utilizing excellent customer service skills. This is a part-time position (20 hours per week). ... **Req number:** R6133 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a global technology...**Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk… more
- Zurich NA (Walnut Creek, CA)
- …Underwriter with broker/ agent /distributor/ customer interactions by providing basic customer service skills. Basic Qualifications: + Bachelor's degree and ... no prior experience in the Administrative, Customer Service , Financial Services, Risk Management, or...San Francisco, AM - Seattle, AM - Walnut Creek Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered:… more
- Coinbase (Sacramento, CA)
- …3rd Party vendor applications like Salesforce, Amazon Connect, Sprinklr and other Customer Service technologies P73092 \#LI- Remote *Pay Transparency Notice:* ... the customer experience platforms that streamlines the customer service and compliance processes with innovative...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- GE HealthCare (CA)
- …PACS / OS field service experience. Knowledge and experience using Siebal Customer Relationship Management (CRM) software and other remote tools as required. ... competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote...that information to help resolve issues remotely. + Strong customer service skills. + Highly motivated team… more
- Cardinal Health (Sacramento, CA)
- …in volume, there are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing… more
- ServiceNow, Inc. (Santa Clara, CA)
- …chatbots, agent augmentation, predictive analytics). + Knowledge of ** customer service /support processes** and tools (CRM, Knowledge, Community, etc.). ... world work better for everyone. **Team & Role** **Organization: Customer Service & Support (CSS) - AI...embedding AI into end-to-end service processes. From **self- service , deflection, and automation** to ** agent augmentation… more
- Coinbase (Sacramento, CA)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- ServiceNow, Inc. (Santa Clara, CA)
- …will be on the agent experience - a unified digital workspace where customer service agents have all the tools, information, and automation they need in ... Public Sector, built as extensions of our core - Customer Service Management (CSM), Field Service... Management products (with a specific focus on the agent experience), collaborating with Inbound Product Management, Sales, Marketing,… more
- USG Insurance Services, Inc. (Irvine, CA)
- …all mid-term endorsement, cancellation, and audit requests. + Provide timely and accurate customer service to retail agents. + Provide new business marketing and ... Production Assistant Hours : 8:30-5:00 Local Time Location : Remote or hybrid, depending on your area Compensation :...USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation.… more