- Coinbase (Sacramento, CA)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer...of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with… more
- Rubrik (Sacramento, CA)
- …Your responsibilities will cover all aspects of program management for the Service Delivery Partnership Program business in your region. This includes selling to ... them as a customer and building them as a route to market as cloud and managed service providers. Youl will also be responsible for discovering and developing… more
- Rubrik (Sacramento, CA)
- …enablement initiatives/projects + Champion new lines of business, contribute to service creation, and drive innovation in Rubrik-powered use cases + Collaborate ... on service pricing models, go-to-market strategies, and value proposition development...global partner programs, readiness, and training; drive market adoption, customer success, and solution differentiation + Travel up to… more
- The Hartford (Walnut Creek, CA)
- …conflict management skills and ability to navigate ambiguous situations. + Superior customer service skills (patience, empathy, active listening, service ... in the marketplace. We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional… more
- Cardinal Health (Sacramento, CA)
- …in volume, there are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing… more
- Coinbase (Sacramento, CA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Coinbase (Sacramento, CA)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- California Dental Association (Sacramento, CA)
- …and outbound calls, track and document follow up communication, and deliver premier customer service . + Demonstrated knowledge of P&C and L&H insurance policies ... Advisor Pay Information: Non-Exempt - $55,000 - $65,000 per year Location: Remote first work environment with occasional travel and in office meetings. Oregon… more
- Stellant Systems (Torrance, CA)
- …decision-making personnel for key customers to ensure optimum solutions for customer applications utilizing Folsom product and service offerings. ... **Overview** **Job Title: Lead Buisness Development** **Job Location: Remote ** **\#LI- Remote ** Stellant Systems, a premier...to continuous innovation and improvement. To serve our vast customer base ranging from the defense industry leaders to… more
- Coinbase (Sacramento, CA)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to… more