- NTT America, Inc. (Miami, FL)
- …may be required based on business requirements. **Basic Qualifications:** + 1 year experience (WAH) remote customer service + 1 year experience working in an ... . + Employees must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an onsite environment.… more
- Coinbase (Tallahassee, FL)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer...of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with… more
- Rubrik (Tallahassee, FL)
- …Your responsibilities will cover all aspects of program management for the Service Delivery Partnership Program business in your region. This includes selling to ... them as a customer and building them as a route to market as cloud and managed service providers. Youl will also be responsible for discovering and developing… more
- GE HealthCare (FL)
- …to applicable systems. * Excellent multi-tasking skills to manage complex remote trouble shooting process. * Exceptional customer -facing communication skills ... **Job Description Summary** A Region Service Engineer is expected to demonstrate both technical...response to proactive, system-generated alerts. * Provide feedback on remote technical support to customers. * Drive dependence upon… more
- Rubrik (Tallahassee, FL)
- …enablement initiatives/projects + Champion new lines of business, contribute to service creation, and drive innovation in Rubrik-powered use cases + Collaborate ... on service pricing models, go-to-market strategies, and value proposition development...global partner programs, readiness, and training; drive market adoption, customer success, and solution differentiation + Travel up to… more
- Cardinal Health (Tallahassee, FL)
- …in volume, there are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing… more
- Coinbase (Tallahassee, FL)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Coinbase (Tallahassee, FL)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- ServiceNow, Inc. (Orlando, FL)
- …+ Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service , field service , and AI agent use cases. + Perform ... our lighthouse customers transform how they sell, fulfill, and service . Because NowNext CRM is a new category, we...to external systems (Salesforce, Pega, Dynamics, SAP, Oracle). + Customer Engagement & Advisory + Act as a trusted… more
- Rubrik (Tallahassee, FL)
- The New Product Introduction (NPI) & Service Creation Solution Architect role is a new function and capability in the MSP Solution Architecture Team. You will be ... responsible for designing, packaging, and enabling new service offerings built on Rubrik data protection, cyber resilience, and recovery portfolio. This role sits at… more