- Cognizant (Topeka, KS)
- **Real Time Analyst** ( remote ) **Position Purpose** The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule ... directed back toward the phone. Workforce Management Real Time Analyst also monitor agent calling behaviors in real-time, calling out events such as talk-time or… more
- Coinbase (Topeka, KS)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Coinbase (Topeka, KS)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- CBRE (Topeka, KS)
- …to adopt a different point of view. + Impact the achievement of customer , operational, project, or service objectives across multi-discipline teams. Work is ... Transaction Manager - Healthcare Job ID 234462 Posted 13-Aug-2025 Service line Advisory Segment Role type Full-time Areas of...Role type Full-time Areas of Interest Transaction Management Location(s) Remote - US - Remote - US… more
- Mass Markets (Wichita, KS)
- …others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal ... management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center...and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader… more
- Coinbase (Topeka, KS)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part… more
- PNC (Overland Park, KS)
- …teams to service assets throughout the life cycle of a loan. *Prior customer service experience, preferably in loan servicing or related field is preferred. ... a best in class office environment; and also supports remote and hybrid work environments As a Loan Support...Other customer service experience will be considered. *Successful… more
- Pearl Interactive Network (Topeka, KS)
- …Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and ... customer service level agreements. **Operating Hours:** 8 am - 8...am - 8 pm EST Monday-Friday **Technical Equipment and Remote Office Requirements:** 1. Broadband internet connection with a… more
- Coinbase (Topeka, KS)
- …impact* * Translate operational challenges into analytical deliverables that improve agent productivity, customer experience, and operational efficiency. * ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...fully supported. At Coinbase, we are building a world-class Customer Experience (CX) organization that supports millions of users… more
- PNC (Overland Park, KS)
- …Midland footprint. PNC provides a best in class office environment; and also supports remote and hybrid work environments. As a Loan Support Analyst in the Financial ... for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction… more