- Coinbase (Raleigh, NC)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- Coinbase (Raleigh, NC)
- … agent experience across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Camping World (Greenville, NC)
- …and department, including schedule shifts, productivity, and other critical factors affecting service levels and customer experience + Conduct complex root-cause ... the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is meeting deliverables and deadlines....team(s) is meeting deliverables and deadlines. + Track all agent movement and attrition + Report on agent… more
- USG Insurance Services, Inc. (Charlotte, NC)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Producer/Broker Hours : 8:30-5:00 Local Time Location : Remote or hybrid, depending on your area Compensation...USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation.… more
- Concentrix (Raleigh, NC)
- …Sales Program Ready Trainer II ( Remote ) role include: + 1 + years of customer service and 6 months sales experience + Active resident license to sell P&C ... Companies for Career Growth "awards** every year? Then a remote Licensed Property & Casualty Insurance Sales Agent...learning, hands on demonstrations, and supporting activities for technical, customer service , and sales accounts + Assist… more
- Owens & Minor (Raleigh, NC)
- …and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service , and sales facilities located across the Asia Pacific ... working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement...as reported in the company financial statements. + Change agent : encourages new ideas, processes and approaches. Champions and… more
- Coinbase (Raleigh, NC)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part… more
- The Hartford (Charlotte, NC)
- …Join a team that's pioneering AI-driven solutions in underwriting, claims processing, and customer service , transforming how we operate and make decisions. As ... AI landscape. This role can have a Hybrid or Remote work schedule. Candidates who live near one of...Proven experience in GenAI tools such as Vertex AI/Google agent development kit, LangChain / LangGraph , RAG frameworks,… more
- Principal Financial Group (Raleigh, NC)
- …in leading an agile and product centric team. If you're a change agent and positive disruptor who thrives on innovation and building high-performing teams - ... financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for...least three office days in a typical workweek), and remote work arrangements (only if residing more than 30… more
- PNC (Charlotte, NC)
- …teams to service assets throughout the life cycle of a loan. *Prior customer service experience, preferably in loan servicing or related field is preferred. ... a best in class office environment; and also supports remote and hybrid work environments As a Loan Support...Other customer service experience will be considered. *Successful… more