- Teleperformance USA (FL)
- **Category :** ** Customer Service/ Support ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Sharecare (Tallahassee, FL)
- …Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that ... The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to...care team, including nurses, pharmacists and external vendors. + Support operational aspects of the assigned area to meet… more
- Under Armour, Inc. (Tallahassee, FL)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in ... to troubleshoot agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to solve issues *… more
- ServiceNow, Inc. (Palm Beach, FL)
- …and improving current instance configuration and setup to ensure proper design to support future of customer . + Identifying, debugging, and advising on system ... our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve their… more
- Coinbase (Tallahassee, FL)
- …environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...Attendance is expected and fully supported. *Team* - The Agent Productivity Tools (APT) organization is a vital part… more
- Mass Markets (FL)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Mass Markets (FL)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Coinbase (Tallahassee, FL)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... you, there's no better place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation is required throughout the… more
- Carrington (Jacksonville, FL)
- …full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their ... amazing team and work a Hybrid Schedule (2 Days Remote / 3 Days in Office)** Our Senior Loan Processor...Company and Investor guidelines + Communicates with Escrow Officer/Settlement Agent , Title Officer, Realtor, Closing Agent , and… more
- GE HealthCare (FL)
- …process of field response to proactive, system-generated alerts. * Provide feedback on remote technical support to customers. * Drive dependence upon remote ... field to include regular on-site, face-to face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate. * Contribute… more