- Coinbase (Albany, NY)
- …for building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both ... Twilio, Zendesk, or similar). * Demonstrated experience integrating or building AI-powered customer support solutions, such as chatbots, LLM-based assistants, or… more
- Cardinal Health (Albany, NY)
- …and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is ... 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer...have been utilized + Previous experience working in a remote /work from home setting is preferred + Prior experience… more
- S&P Global (New York, NY)
- …the latest innovations in AI and automation as applied to operational execution and customer support teams. They will be expected to network externally across ... + Design, build and evaluate and implement tools and platforms that enhance customer support , service, success and operations. + Drive automation initiatives to… more
- PSEG Long Island (Bethpage, NY)
- …to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the ... offer flexible work options depending on the role. In support of this model, roles have been categorized into...Hybrid fixed - roles that are a mix of remote work and onsite work fixed days each week.… more
- Oracle (Albany, NY)
- **Job Description** **Senior Support Engineer 1** **- Oracle Exadata Cloud Services** **Shift:** US Hours with flexibility to cover nights/weekends as required ... be **U.S. Citizens** **About the Role** As a **Senior Support Engineer** 1 in Oracle's Support organization,...the forefront of solving some of our most complex customer challenges using Automation and Artificial Intelligence (AI) tools.… more
- University of Rochester (Brighton, NY)
- …staff and brings forward any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support . Provides second level ... Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) Range:… more
- BlackRock (New York, NY)
- …automation and AI-enabled support ** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the ... support experience. You will manage a team that provides first contact support , incident resolution and seamless handoffs to Remote Resolve support ,… more
- Mirabito Energy Products (Binghamton, NY)
- …and quality targets. Operations & Quality Assurance + Quality Monitoring: Perform frequent remote quality assurance (QA) checks on agent calls, chats, and emails ... and guidance to agents. + Process Improvement: Identify trends and issues impacting agent performance or customer experience and collaborate with management to… more
- Coinbase (Albany, NY)
- …excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and ... which is responsible for defining and building the retail customer support experience. In this role, you...You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing)… more
- Coinbase (Albany, NY)
- …(CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. We eliminate pain points, empower customers via ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...environment * Experience implementing or scaling LLM-based tools in customer support (eg, contact attribution, automation, or… more