- NTT America, Inc. (El Paso, TX)
- …be required based on business requirements. **Basic Qualifications:** + 1 year experience (WAH) remote customer service + 1 year experience working in an office ... various questions on different life insurance products. + Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal… more
- ServiceNow, Inc. (Addison, TX)
- …platform, while advising customers on leveraging configurations vs. Customizations + Support the engagements efforts for Customer Service-specific process ... team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the… more
- Cardinal Health (Austin, TX)
- …and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is ... 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer...have been utilized + Previous experience working in a remote /work from home setting is preferred + Prior experience… more
- Mass Markets (Killeen, TX)
- …used to manage KPIs and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, ... skills, we need your help in managing call center customer service agents. While your team operate the phone...commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the… more
- Coinbase (Austin, TX)
- …of the associated expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...* This is inclusive of Coinbase's entire suite of support -related products: * Help Center * Chatbot * In-product… more
- Mass Markets (Killeen, TX)
- …and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ... and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS)… more
- EDB (Austin, TX)
- …Support Platform Expertise:** + Drive optimization and utilization of EDB's core customer support platform + Ensure the organization leverages best practices ... information, visit www.enterprisedb.com Candidate Note: This position is 100% remote for candidates based in the US EDB is... who can drive transformative initiatives to position the support organization as a key driver of customer… more
- ServiceNow, Inc. (Addison, TX)
- …and improving current instance configuration and setup to ensure proper design to support future of customer . + Identifying, debugging, and advising on system ... our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group at ServiceNow works with customers to help them achieve their… more
- Cognizant (Plano, TX)
- …+ Drive AI/ML-based personalization, automation, and analytics use cases to elevate customer experience, optimize agent performance, and enable intelligent call ... Based on this role's business requirements, this is a remote position open to qualified applicants open to working...platforms. + Deep technical expertise in the Google Cloud Customer Experience stack, including Dialogflow CX, Agent … more
- Zoom (Austin, TX)
- …dynamic needs of diverse industries. TSAs bring technicalexpertise and leadership to support our field teams and drive long-term customer value. Responsibilities ... + Enabling pre-sales engineers on integration architecture, minimizing customer escalations while ensuring field teams can position platform capabilities. + Guiding … more