- Mass Markets (Killeen, TX)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Killeen, TX)
- …and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ... with experience. While prior contact center experience isn't required, Experience in customer service, technical support , inside sales, or back-office support… more
- ServiceNow, Inc. (Addison, TX)
- …team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ... Workflow - Field Services Management is a technical expert as of a customer engagement team - consulting with customers and configuring the ServiceNow CRM and… more
- ServiceNow, Inc. (Addison, TX)
- …Lead customer design and requirements workshops around Employee Center, Workspace, Virtual Agent and Mobile. + Work hand-in-hand with customer teams to shape ... our purpose to make the world work better for everyone. **The Team** The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve… more
- Capital One (Austin, TX)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... operations. The associate will engage in dealer resolutions, Dealer Navigator support , call/chat, product support and billing. **Responsibilities:** + Execute… more
- GE HealthCare (TX)
- …by career opportunities in a culture that fosters care, collaboration and support . \#LI-AD2 \#LI- Remote **Additional Information** GE HealthCare offers a great ... with Global team. + Provide clinical and strategic sales support to BDL's. + Occasional Demo or Install to...business in addition to growing and maintaining our existing customer portfolio. + Develop relationships with Third Party Structural… more
- The Hartford (Frisco, TX)
- …the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new account submissions, generates a ... a point of contact for brokers and provide optimal customer service experience on behalf of the company +...and company when reviewing new or renewal accounts. + Support sales efforts through an understanding of Middle Market… more
- nVent (Dallas, TX)
- …utilize the nVent SFDC system to follow sales through to completion. + Support agent opportunities and proposals (quotes) for nVent. (including, but not ... our ERICO and ILSCO brands. + Drive revenue through customer education and subject matter expertise. + Influence end-user...+ Provide training on nVent product and provide technical support to agents. + Participates in conferences and expos… more
- Rubrik (Austin, TX)
- …developing new opportunities, managing pipeline, executing account strategies, and managing customer expansion. The AE must be quota-driven, and will represent ... to existing and new Partners that positively impact Federal sales goals. + Support the Rubrik Federal sales organization in the field through mindshare, partner… more
- Oracle (Austin, TX)
- …to define capabilities that unify structured and unstructured data for AI and agent use cases. + Collaborate with remote and geographically distributed teams ... to drive strategy, roadmap, and delivery of a modern, scalable Agent /AI/ML platform. You'll be responsible for defining product vision, gathering requirements… more
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