• Service Desk Analyst - SME (Team Lead)

    GovCIO (Richmond, VA)
    …service delivery activities to ensure service level agreements are met and improve customer satisfaction. This position will be fully remote and within the ... service desk related activities . + Coordinate with the customer and other support groups to manage...staff and end-users + Oversees training of service desk agent staff + Collaborate with tier three support… more
    GovCIO (09/20/25)
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  • Agentic AI Solutions Architect

    Highmark Health (Richmond, VA)
    …This role will lead the design and architecture of our next-generation intelligent agent systems and solutions powered by generative AI. As a key technical expert, ... 3 years of experience with Architecting and designing AI agent systems or similar autonomous systems + 2 years...years of experience with Designing robust data architectures to support AI/ML workflows and agentic systems **Preferred** + 3… more
    Highmark Health (09/18/25)
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  • Senior Frontend Engineer

    Zoom (Richmond, VA)
    …decision-making for technical and business stakeholders. + Triaging and resolving critical customer issues in partnership with support teams to deliver seamless ... recognized as an award-winning workplace for its transparency, employee well-being, and customer focus. The Chat and Chat Horizontals team builds seamless workplace… more
    Zoom (09/23/25)
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  • Sr Manager, Software Engineering

    Cengage Group (Virginia Beach, VA)
    …platforms. As a successful technology leader, you will build and lead remote software engineering organizations using agile principles to architect and deliver high ... product and design teams and lead through data driven insights. With an eye toward customer centric focus, you will be obsessing about customer outcomes in every… more
    Cengage Group (08/26/25)
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  • Workday Solutions Consultant

    UNUM (Richmond, VA)
    …and drive more customers to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and process in ... to understand business strategy and process and how technology delivery can change, support , or automate those processes. + Manage customer projects that require… more
    UNUM (09/30/25)
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  • Principal Software Engineer

    Cengage Group (Virginia Beach, VA)
    …platforms. As a successful technology leader, you will build and lead remote software engineering organizations using agile principles to architect and deliver high ... teams and lead through data driven insights. You will be obsessing about customer outcomes in every decision made and drive measurable improvements in user… more
    Cengage Group (09/24/25)
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  • Senior Manager - Learning, Delivery (Hybrid)

    Capital One (Richmond, VA)
    …that leverage emerging AI technologies and drive high business value to materially transform agent and customer experiences. We need folks like you who find this ... for leading a Learning Delivery team which includes developing Delivery strategies that support both long and short term business priorities. This leader of leaders… more
    Capital One (09/28/25)
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  • AI Growth Lead (Staff Software Engineer)

    Coinbase (Richmond, VA)
    …you, there's no better place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation is required throughout the ... needs. Write high-quality, well-tested code in Python and Golang to support these solutions. * *Deploy Sustainable Solutions:* Collaborate with cross-functional… more
    Coinbase (08/22/25)
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  • Senior Manager, CX Consumer Analytics

    Coinbase (Richmond, VA)
    …impact* * Translate operational challenges into analytical deliverables that improve agent productivity, customer experience, and operational efficiency. * ... place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation...fully supported. At Coinbase, we are building a world-class Customer Experience (CX) organization that supports millions of users… more
    Coinbase (08/24/25)
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  • Federal Government Agency National Account…

    Teleflex (Fredericksburg, VA)
    …through management of each agency and their related activities. * Provide education/training/product support to field medic, field agent , and training team as ... with appropriate business / marketing / product managers. * Displays customer advocacy through a consistent ability to create strong, productive relationships… more
    Teleflex (08/08/25)
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